As a Business Partner at Gamuplast, I play a key role in driving the development and expansion of our product offerings. Building on the company’s 15-year legacy in plastic injection molding, I’ve spearheaded the introduction of new product lines by investing in innovative mold designs and overseeing their production and market launch. My responsibilities include managing product development, coordinating with manufacturing teams, and ensuring that our products align with market trends and customer needs. Through my efforts, I contribute to the company’s strategic growth while maintaining a strong focus on quality and customer satisfaction.

Sales Manager - Real Estate Company - NY • Engaged with leads via calls and emails, delivering personalized client experiences. • Created comprehensive reports from scratch and standardized procedures for the sales department, improving operational efficiency. • Collaborated with realtors and managed social media leads to maintain an active pipeline. • Conducted pre-qualification processes and initiated outreach to activate prospects.Virtual Assistant - Insurance Company - CT • Managed bilingual client communications, provided quotes, and handled policyholder documentation. • Conducted administrative tasks to enhance efficiency.Virtual Assistant - Association - AK • Organized and designed events, standardizing formats for job files to enhance consistency and efficiency. • Conducted research, data cleansing, and managed communications via email and phone. • Handled reservations and created graphic designs for promotional and operational needs. • Designed job positions and provided consultation on process improvements for better workflow management.Sales Executive - Marketing Agency - NY • Managed social media accounts and developed engaging creative posts and scripts to enhance brand visibility. • Created and drafted contracts, proposals, and deliverables for services and products to ensure client alignment. • Organized schedules for marketing campaigns and workshops, streamlining operational processes. • Handled client communications, maintaining strong relationships and addressing inquiries effectively. • Collaborated with influencers to increase campaign reach and impact. • Contributed innovative ideas for social media strategies, enhancing campaign engagement and effectiveness.

In my role as an Operations Coordinator, I am responsible for ensuring that the management carried out by the supervisor team aligns seamlessly with the strategy and procedures defined by the client to achieve established objectives.One key aspect of my responsibilities involves guaranteeing strict adherence to client-defined policies and procedures, aiming to achieve the outlined objectives. Additionally, I diligently monitor processes and optimization methodologies to ensure robust control and tracking of customer service interactions.As part of my supervisory role, I oversee investigations related to agent management by verifying information across various account channels. This proactive approach ensures agile and timely responses to the diverse needs of our valued customers.A crucial component of my role is to notify the team of any changes in policies, procedures, and account guidelines promptly. This ensures the constant update of information within our operational processes, contributing to a streamlined and efficient workflow.Supervising account processes and projects is another aspect of my role. I provide continuous support in the implementation of continuous improvement methodologies, working towards the achievement of overarching objectives following methodologies such as SCRUM and PDCA.Furthermore, I am dedicated to ensuring the availability and smooth flow of information between operations and cross-functional areas. This collaborative effort facilitates the generation of reports and enables the effective monitoring of customer alerts. I am also actively involved in overseeing the reporting process. This involves verifying information shared by the workforce area to ensure meticulous control and monitoring of billing between our company and the client.

Executed and monitored performance strategies for the account, ensuring meticulous planning through qualitative and quantitative data analysis. Coordinated available resources, empowered the team, and facilitated decision-making processes. Contributed to the development of innovative action plans aimed at achieving organizational goals.

Oversaw the achievement of company objectives, optimizing call pace and providing guidance and motivation to the team. Addressed queries and resolved issues to enhance overall work efficiency, consistently ensuring alignment with the company's objectives throughout the campaign.

In the role of Bilingual Supervisor, I played a pivotal role in overseeing the achievement of company goals and ensuring the successful fulfillment of campaign objectives. My responsibilities included optimizing the pace of calls, providing valuable advice and motivation to the team, and actively resolving doubts and problems. This multifaceted approach aimed at facilitating work activities in the most efficient manner possible, consistently aligning with and safeguarding the company's overarching objectives.

Crafted compelling blog content for a VR-focused Real Estate company, highlighting innovative applications of VR technology. Boosted online presence and industry thought leadership.

Served as a Promotional Communication Advisor, fostering effective communication channels within the company. Led the creation of mailers and campaigns for internal communication, taking charge of email marketing initiatives and contributing as a creative designer in Social Media.

Led franchise promotion efforts as a Marketing Executive at Discovery Montessori Pre-Schools USA.