Steven Ruby Email & Phone Number

Phoenix, AZ, US

Phoenix, Arizona Area

• Manage Treasury Sales initiatives for all $20-$100MM revenue size clients and prospects in the JPMorgan Commercial Bank Portfolio (Southwest and Pacific Regions)
• Drive portfolio growth by partnering with Segment leadership and ensuring an elite level of connectivity between Banking and Treasury Sales
• Organize all recruiting/hiring efforts – serve as go-to resource for organizing all new-hire training and development initiatives

Columbus, Ohio Metropolitan Area

• Managed 15 Solutions Officers and 4 Cash Management Associates supporting the JPMC South, Desert Mountain and California Regions
• Lead weekly meetings and one-on-one conversations to drive key priorities and objectives and to ensure each member of the team is receiving the appropriate level of leadership and direction
• Drive consistent communication with Region Leadership in an effort to promote banker/CMSO partnership and focus on achievement of Cash Management targets
• Sustain a strong pipeline of candidates and an organized recruiting/hiring process to maintain proper CMSO/Banker coverage ratios

Columbus, Ohio Area

• Work with aligned Business Bankers and Branches to provide Cash Management Solution expertise, coaching and training
• Aid in the sale of Cash Management solutions and services with a focus on client need
• 2014 Top Scorecard Performer and President’s Club Honoree for Sales Excellence

Columbus, Ohio Area

• Responsible for management of National Accounts team and development of marketing/sales strategies to achieve and exceed monthly and annual sales goals
• Schedule and manage travel engagements for quarterly client site visits and accommodate all other travel requirements according to client needs/requests
• Interview, hire and train new account executives and oversee department growth
• Assign role and responsibility to each team member and establish standards for quarterly and annual evaluation

Facilitate the growth and development of team sales accounts through product research and idea generationProspect company relationships with existing and potential customers to determine current and future needsRecommend promotional merchandise suitable for clients needsQuote, research and place sample and production orders Develop and maintain an accurate.

- Responsible for day-to-day management of department, ensuring the highest level of customer service, acting as a role model and a leader and making informed decisions to achieve maximum results- Assist in recruitment, hiring, training and management of qualified applicants and staff- Interact directly with customers to provide information in response to.

Manage daily operations within the customer service/sales department handling all customer inquiries, order processing and outside sales support.* Develop and implement new customer service protocols. Supervise and train diverse employee base.* Supervise and mentor all new customer service trainees and assist in streamlining business processes to increase.

* Communicated with customers on a daily basis to ensure satisfaction with project development.* Acted as leas on between customer and crew managers to keep changes/finish decisions current.* Scheduled/organized punch-out assignments and closing dates for projects.

* Provided in-house customer care to season ticket holders and all guests visiting the luxury suite level of the ballpark.* Supervised and mentored new guest services trainees on a nightly basis. Evaluated performance levels and determined areas for improvement. * Communicated with customers concerning their needs/recommendations and provided the utmost.