Srupin V S Email & Phone Number

Kochi, Kerala, India

Assisting in the design and execution of manual and automated test cases to ensure the quality of software applications.Identifying, documenting, and tracking bugs and issues in collaboration with the development team to ensure timely resolution.Conducting regression, functional, and performance testing to validate system functionality and user experience.Participating in test planning, including test case creation, test data management, and environment setup.Utilizing testing tools like Selenium, JIRA, and Postman to streamline testing processes and improve efficiency.Analyzing requirements and collaborating with cross-functional teams to enhance software quality and deliver high-performance solutions.

Kochi, Kerala, India

Handled 50+ patient calls daily, providing assistance with appointment scheduling, inquiries, and medical services.Resolved patient complaints and concerns effectively, ensuring high levels of satisfaction and maintaining a positive patient relationship.Scheduled and confirmed appointments for consultations, diagnostic tests, and follow-up visits with accuracy and attention to detail.Provided insurance information and explained medical billing procedures to patients, ensuring clarity and transparency.Conducted post-visit follow-up calls to gather feedback on patient experiences, contributing to a 95% satisfaction rate.Worked closely with healthcare providers to ensure patient needs were met and to facilitate smooth coordination for medical services.Maintained accurate patient records and updated information in the center’s database, ensuring compliance with healthcare regulations and confidentiality standards.Offering multilingual support to patients in English,Malayalam and Tamil effectively communicating with a diverse patient population.Updated patient records and appointment details in the medical center's database, ensuring accurate information and confidentiality.

Bengaluru, Karnataka, India

Delivered excellent customer service to over 100 clients weekly, resolving inquiries and providing personalized financial solutions.Cross-sell banking products like loans, credit cards, and investment options, meeting and exceeding monthly sales targets by 20%.Assisted in account management activities, ensuring timely updates and adherence to regulatory requirements.Processed and verified customer transactions, ensuring accuracy in deposits, withdrawals, and fund transfers.Handled customer complaints with professionalism and resolved issues, resulting in a 95% customer satisfaction rate.Contributed to branch business growth by providing recommendations for new products and services based on customer needs and feedback.Educated customers on bank services, digital banking platforms, and financial planning, improving customer engagement and retention.Worked closely with team members and other departments to ensure smooth operations, including supporting branch activities and participating in team training sessions.

Bengaluru, Karnataka, India

Gold Price Prediction System:Developed and tested machine learning models to predict gold prices, utilizing historical data and various economic factors. The project involved data preprocessing, feature selection, and model evaluation. Different algorithms such as linear regression, decision trees, and neural networks were explored to ensure accurate and reliable predictions. Performance metrics like RMSE and MAE were used to assess model effectiveness, with the goal of providing real-time price forecasts.CV Summarization and Information Extraction:Built an automated system to streamline the process of summarizing CVs and extracting key details like skills, experience, and qualifications. The project used natural language processing (NLP) techniques, including text classification and named entity recognition (NER), to identify and organize relevant information efficiently. The system aimed to improve the recruitment process by providing quick, focused summaries of candidate profiles, reducing manual review time for hiring teams.