Srushti J. Email & Phone Number

Experienced ServiceNow professional skilled in ITSM and CSM modules. I specialize in streamlining workflows, automating processes, and driving digital transformation through the ServiceNow platform. With a focus on delivering tailored solutions, I ensure improved service delivery, operational efficiency, and business alignment.

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  Consultant-Servicenow

  Infocenter

  Aug 2022 - Present - Pune, Maharashtra, India

  I am a highly skilled and versatile ServiceNow professional with extensive experience across key modules, including IT Service Management (ITSM), HR Service Delivery (HRSD), and Customer Service Management (CSM). I have a strong track record of designing, implementing, and optimizing ServiceNow solutions to drive business transformation, enhance service delivery, and streamline operational workflows.I specialize in configuring and developing custom applications within the ServiceNow platform, leveraging advanced scripting and workflow automation to meet unique business needs. With deep expertise in ITIL best practices, I excel at managing incident, problem, change, and asset management processes, ensuring seamless IT service operations.In addition to my ITSM experience, I have successfully delivered HRSD solutions that improve employee engagement, streamline onboarding and transitions, and automate HR case management. My proficiency in CSM has enabled me to improve customer service workflows, implement case management solutions, and enhance customer satisfaction through tailored service portals.With a focus on integrating ServiceNow with other platforms and providing insightful reporting and analytics, I continuously seek opportunities to optimize service management processes and deliver measurable improvements in operational efficiency.

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  Savitribai Phule Pune University

  Masters Of Computer Application