Involved in deploying data models to provide comprehensive insights into dynamic business challenges and guide decision-making utilizing tools such as SQL, PowerBI and Excel, as part of a project for a high-tech client based in RedmondSkills/Tools leveraged: SparkSQL · Azure Synapse · Microsoft Power BI · Microsoft Excel · Microsoft Power Query · Microsoft SQL Server · Business Requirements · Client Communication

• Enhanced team collaboration with a structured feedback system, boosting active feedback exchange by almost 100%.• Teamed up with customers, customer success, and marketing to craft customer marketing content and refine customer advocacy strategies.• Established a dynamic Notion database for Nova's goodwill champions, streamlining referrals and serving as a centralized repository for CSMs.• Orchestrated customer interviews, expediting the development of health programs by gaining a comprehensive understanding of customer requirements.• Analyzed and reported on Claims' NPS and CSAT performance, leading to a significant improvement in NPS from negative to high positive within one quarter

Role & Responsibilities included,1. Conducting user research through designing surveys, speaking with the target audience through 1:1 interview, analyzing and summarizing key findings2. Conceptualizing and implementing program design for upcoming Wellness Programs3. Conducting secondary clinical research to find the evidence behind program features4. Working closely with team members to define product priorities, implementation plan including go-to-market strategy

1. Understood publicly available data, their experimental design, the tissue used, underlying health condition and other relevant metadata2. Curated public and proprietary data to a standard format for insight generation and prepared the data for downstream machine learning algorithms