Sruthi Pr Email & Phone Number

• High exposure in providing operations support services, including record / documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts• Ensured operational excellence in the KYC on-boarding, client data maintenance, and remediation/KYC refresh processes and suggested best practices for process improvements to be shared across the team• Led and mentored Operations Support Team by delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operations • Developed collections methods that consistently lead to achieving or exceeding company’s financial goals• Reviewed records for accuracy and managed disputes to make sure that account information is entered and maintained appropriately• Maintained relationships and contacted all customers through telephone calls and if required with notices and provided all updates for customers and managed all portfolio for clients • Conducted training, monitored quality and quantity of team work and provided feedback on performance, including making recommendations on pay increases• Established and maintained relationships with staff as well as external clients and vendors• Addressed any questions or queries promptly and politely• Drafted sales and performance reports, and provided training and guidance to staff members• Provided written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries• Experienced negotiator able to work through most customer concerns

Listed skills include Leadership, Research, and Team Management.

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  Drbccc Hindu College

  Bachelor'S Degree