Sruthi Thomas Email & Phone Number

Canada

Calgary, Alberta, Canada

• Answering Multiple phone lines and simultaneously documenting information into client history • Troubleshoot technical and procedural issues • Demonstrate excellent judgment and ability to prioritize tasks and work under pressure• Proper documentation of events that can be used for future reference• Exhibit a professional attitude and image with a commitment to quality service and standard

 Answer client calls and give expert-level advice for fluctuating needs and give technical support Analyze the issue, determine the priority, and provide resolution to the issue. Understand and assist with all internal and external escalations with empathy. Maintain high levels of customer service and product knowledge consistent with gentle business standards. Define solutions for new products with clients and translate the requirements to the technical teams including the developer and the quality assurance team. Submit fully documented customer issues into a ticket management system. Transfer knowledge of business requirements through client interviews and research.

Calgary, Alberta, Canada

India

 Obtained client information by answering telephone calls; interviewing clients; verifying information. Inform clients by explaining procedures; answering questions; providing information. Maintained communication equipment by reporting problems. Maintained and improves quality results by adhering to standards and guidelines; recommending improved procedures. Accomplished sales and organization mission by completing related results as needed.

 Participate in the client meeting every day. Provide excellent client service by analyzing the situation that is focused on the person as well as the solution in a timely manner. Connect with clients for maintenance needs and to inform process development. Maintain and follow through on ongoing customer concerns until the issue is resolved. Follow up with clients Report problems to the appropriate support group when first call resolution is not possible, and manage the incident until it is resolved. Document fully written customer issues into a management system provided by the company. Proactively undergo training on new strategies to maintain the quality of service and improve the level of professionalism. Focus on process improvement opportunities, and follow up with peers and leads in improving service delivery Rewarded as a best employee 2 times

Bachelor'S Degree, Computer Science

Master'S Degree, Computer Science

Master Of Computer Applications - Mca, Information Technology