Sara Evans Email & Phone Number

Remote

• KEY RESPONSIBILITIES
• Administer internal systems and related tools necessary for select service delivery to meet identified departmental targets
• Assist in scheduling service delivery for internal and external service providers to ensure customer and employee satisfaction
• Work with internal and external stakeholders to ensure customer satisfaction for select delivered services
• Professionally manage periods of high stress and fluctuating workloads
• Maintain composure under challenging customer (internal or external) interactions

United Kingdom

Notable highlights in this role include:Being recognised for my passion and excitement for learning as well as my commitment towards Equality, Diversity and Inclusion and being selected for this role out of 700 candidates.Developing a new skill set whilst utilising existing expertise by working with IS&T Hardware Operations, which entails being first line.

Southampton, England, United Kingdom

Key highlights included:Focusing on Inclusion and Diversity during COVID-19 lockdown and presenting on anti-racism, anti-fatphobia and intersectional feminism digitally.Becoming a Black@Apple Champion during lockdown, which ignited a passion for EDII and entailed sharing communications from the network and presenting to the retail teams.Spearheading more.

Brighton, England, United Kingdom

I was acknowledged for my professional and premium service and promoted to Technical Specialist to ensure the best possible customer journey for clients who were potentially unhappy with the service provided.In this role I supported change and innovation by assisting the Lead Geniuses with the implementation of new systems to improve operational efficiency.

Brighton, England, United Kingdom

As Specialist I utilised various skills to effectively fulfil this multifunctional role with different sub roles. I assisted with scheduling staff through Kronos database system and maintained continuous high demands of working as a proactive member of the sales team.I also collaborated with schools to organise visits to the store for the children to learn.

Brighton, England, United Kingdom

I managed this small scale operation that assisted professional bands from across the country with bookings for venues and festivals of various sizes.A highlight was doubling the annual income of the brands I represented by streamlining communications and implementing organisational processes to ensure bookings were maximised.I also developed numerous.