Shenequa Whitaker Email & Phone Number

New York, United States

Brooklyn, New York

Successfully provide direction, leadership, and mentorship to a team of 15+ customer service associates in a call center environment for 160 agency programs.Achieved an 84% increase in call center performance and productivity within the first year, followed by 15% annual growth, through strategic planning, quality, and process improvement.

New York, NY

Garnered operating strategies to ensure patient satisfaction and quality services, resulting in improved call center performanceSupervised high-performing customer contact associates, driving productivity and maintaining high standards of qualitySpearheaded recruitment efforts and played a key role in the development and evaluation of clerical staff.

United States

Managed efficient intake, registration, and scheduling processes to optimize patient flow and enhance the patient experience. Expertly managed insurance authorizations, posting, and billing procedures with meticulous attention to detail.Headed recruitment efforts and played a key role in the development and evaluation of clerical staff, ensuring a skilled.

United States

Dynamic medical assistant with a proven track record of providing extensive support to more than 5 physicians and healthcare professionals across multi-specialty healthcare facilities. Dedicated to providing exceptional patient care while effectively managing clinical and administrative tasks promoting seamless operations. Delivered high-quality patient.

Brooklyn, New York

Proficiently performed blood collection procedures using venipuncture and capillary techniques across diverse patient populations. Prepared, processed, and stored patient specimens according to established protocols, ensuring accuracy and reliability. Conducted blood draws, and specimen collection, and ensured proper handling and documentation to maintain.

Brooklyn, New York, United States

Provided administrative support for physicians, managing patient scheduling, insurance verification, and billing processes with precision and efficiency.Handled multiple telephone lines, directed calls, and maintained a professional and welcoming front office environment.

Master Of Business Administration - Mba, Health/Health Care Administration/Management

Bachelor Of Science - Bs, Health/Health Care Administration/Management, 3.79

Certificate, Medical/Clinical Assistant