Shondra White Email & Phone Number

Columbus, Ohio Metropolitan Area

Columbus, Ohio, United States

Columbus, Ohio Metropolitan Area

Taji, Iraq

• Developed logistical plans as part of an interdisciplinary team for transportation and services of military equipment scheduled for delivery; achieved all logistical goals
• Assisted in establishing and enforcing appropriate delivery policies and procedures; tracked and maintained the Shipping, Receiving and Delivery Report (SRD)
• Improved equipment accountability by developing an Excel spreadsheet that increased information reliability on equipment status; this process was adapted within the workgroup
• Analyzed logistical function requirements for specific tasks and formulated recommendations; coordinated needed resources, often utilizing other departments as needed for task completion
• Directly coordinated with Iraqi officials for delivery or requested combat and support supplies; exceeding a value of $300 million

Wesley Chapel, Florida

• Tracked all shipments and provided status updates to clients while updating in system
• Negotiated competitive rates from carriers and partners while maintaining service levels to properly handle business
• Monitored and handled daily check calls with assigned Carriers, owner operators and partners to ensure they are in compliance with company policy
• Resolved pending services issues with carriers and communicated resolution properly to clients
• Provided accurate pick-up and delivery to enable high production out of each unit and ensure on-time delivery performance for customers
• Monitored and communicated all service failures of assigned owner operators to the Director of Operators and Customer Service Team

Tampa, Florida

• Provide exceptional customer service by maintaining a 95%+ on time delivery average and promptly following up on customer inquiries
• Assumed responsibility for over $11 million worth of inventory, to include 300 unique stock keeping units (SKUs) with, on average, 260,000 pieces of inventory on hand
• Responsible for shipping unique, high value equipment using various means of transport to patients and customers throughout the Florida; Processed, on average, 500 shipping requests monthly
• Contributed to the execution of Integrated Logistics Support (ILS) life cycle sustainment strategies and plans and for receiving, handling, packaging, storage, transportation, and inventory
• Interpreted requests per program requirements and created work order requests to move supplies
• Presented facts and figures in an oral format on a weekly basis to Program Manager

Tampa, Florida

• Analyzed all billing procedures and identified opportunities for improvement
• Verified with other departments that orders have been fulfilled
• Prepared, issued and sent invoices
• Reviewed invoices to ensure billing accuracy
• Examined sales sheets to ensure the billing of all sales
• Reconciled invoices with balance sheet reports and resolved any discrepancies

Zephyrhills, Florida

• Maintained client confidentiality at all times
• Ensured any release of information requests were HIPAA compliant.
• Maintained all medical records information both in paper files in the file room as well as on the electronic filing system
• Maintained all medical records both in the filing room as well as on the electronic medical records system
• Complied with all laws regarding release of information
• Coordinated compliance with subpoena requests with the office’s Legal counsel

Taji, Iraq

• Identified logistical problems and suggested resolution measure to management; used appropriate communications skills: verbal, written and electronic means
• Coordinated with customers to ensure desired logistics objectives, priorities, and schedules were met; communicated results to management and other stakeholders
• Created metrics for process and performance improvements through thoroughly analyzing work processes derived from examining different data collection methods
• Synchronized logistical functions with Environmental, Safety and other Shared Services; ensured a seamless transaction of duties and responsibilities