Shondra White Email & Phone Number

Columbus, Ohio Metropolitan Area

Columbus, Ohio, United States

Columbus, Ohio Metropolitan Area

Taji, Iraq

•Developed logistical plans as part of an interdisciplinary team for transportation and services of military equipment scheduled for delivery; achieved all logistical goals•Assisted in establishing and enforcing appropriate delivery policies and procedures; tracked and maintained the Shipping, Receiving and Delivery Report (SRD) •Improved equipment accountability by developing an Excel spreadsheet that increased information reliability on equipment status; this process was adapted within the workgroup•Analyzed logistical function requirements for specific tasks and formulated recommendations; coordinated needed resources, often utilizing other departments as needed for task completion•Directly coordinated with Iraqi officials for delivery or requested combat and support supplies; exceeding a value of $300 million

Wesley Chapel, Florida

•Tracked all shipments and provided status updates to clients while updating in system•Negotiated competitive rates from carriers and partners while maintaining service levels to properly handle business•Monitored and handled daily check calls with assigned Carriers, owner operators and partners to ensure they are in compliance with company policy•Resolved pending services issues with carriers and communicated resolution properly to clients•Provided accurate pick-up and delivery to enable high production out of each unit and ensure on-time delivery performance for customers•Monitored and communicated all service failures of assigned owner operators to the Director of Operators and Customer Service Team•Ensured all Owner Operators remained in DOT (Department of Transportation) Compliance

Tampa, Florida

•Provide exceptional customer service by maintaining a 95%+ on time delivery average and promptly following up on customer inquiries•Assumed responsibility for over $11 million worth of inventory, to include 300 unique stock keeping units (SKUs) with, on average, 260,000 pieces of inventory on hand•Responsible for shipping unique, high value equipment using various means of transport to patients and customers throughout the Florida; Processed, on average, 500 shipping requests monthly•Contributed to the execution of Integrated Logistics Support (ILS) life cycle sustainment strategies and plans and for receiving, handling, packaging, storage, transportation, and inventory•Interpreted requests per program requirements and created work order requests to move supplies•Presented facts and figures in an oral format on a weekly basis to Program Manager

Tampa, Florida

•Analyzed all billing procedures and identified opportunities for improvement•Verified with other departments that orders have been fulfilled•Prepared, issued and sent invoices•Reviewed invoices to ensure billing accuracy•Examined sales sheets to ensure the billing of all sales•Reconciled invoices with balance sheet reports and resolved any discrepancies•Communicated with clients and other departments, resolved issues, and provided clarifications•Ensured clients' billing accounts were set up correctly and according to their requirements•Maintained updated records of accounts receivable•Prepared reports and meeting billing deadlines

Zephyrhills, Florida

•Maintained client confidentiality at all times•Ensured any release of information requests were HIPAA compliant.•Maintained all medical records information both in paper files in the file room as well as on the electronic filing system•Maintained all medical records both in the filing room as well as on the electronic medical records system•Complied with all laws regarding release of information•Coordinated compliance with subpoena requests with the office’s Legal counsel•Accessed the electronic record for diagnostic and pharmacological information and medical reports

Taji, Iraq

•Identified logistical problems and suggested resolution measure to management; used appropriate communications skills: verbal, written and electronic means•Coordinated with customers to ensure desired logistics objectives, priorities, and schedules were met; communicated results to management and other stakeholders•Created metrics for process and performance improvements through thoroughly analyzing work processes derived from examining different data collection methods•Synchronized logistical functions with Environmental, Safety and other Shared Services; ensured a seamless transaction of duties and responsibilities