Sarah L. Email & Phone Number

United States

Salt Lake City, Ut, Us

Montreal, Quebec, Ca

Managed portfolio of over 40 school districts with a value of $1.9M ARR, successfully integrating Paper within customer base.Successfully onboarded 12 customers, resulting in a 20% increase in product adoption within the first three months.Conducted user training at 15 districts, impacting over 3,500 educators and improving product utilization by 25%.Coordinated the development of a strategic customized launch plan for mid-sized accounts in the area of onboarding and adoption of the Paper platform, including creating custom launch plans that were tailored to specific customer needs.Delivered presentations to showcase growth and gain customer buy-in while making recommendations to expand success.Conducted internal coaching meetings to mentor and support the growth of new CSMs through goal oriented coaching, resources, and action plans.Assisted the math content team with writing sample problems and conducting quality analysis tests on beta versions.

Montreal, Quebec, Ca

Developed a customer usage initiative that doubled usage within six weeks with customers and led to 15% customer utilization over one year period.Achieved an overall NRR of 95% with 100% logo retention.Developed customer journey map for tech touch customers by identifying pain points and designing interventions to increase product adoption; increased adoption by 10%. Monitored metrics and data to develop actionable insights to improve system efficiency and performance and present findings and suggestions to key stakeholders at districts.Collaborated with cross-functional teams to identify core business issues and propose solutions.Maintained open communication channels with customers to discuss problems and make recommendations.

Responsible for math curriculum writing and AI training for ByteLearn, an AI-powered teaching assistant that guides students, grades tests, and enables learning.Designed and developed application scripts to program AI in extensive question-and-answer skills, math problem solutions and tutoring abilities.Worked cross departmentally to influence design and planning exercises for future software rollouts.Resolved system test and validation problems to provide normal program functioning.Conducted 10 hours of user testing to gain user feedback in trial testing.Utilized data analysis to recommend workflow and content improvements after conducting user testing.Managed a team of 7 while creating and implementing rapid prototyping testing to provide feedback to engineers.Exchanged information and applied tact to discuss problems and make recommendations.

Worked on Division Curriculum Development Project creating district assessments.Implemented state and local curriculums in annual planning to develop and create curriculum based on student learning.Hosted professional development events for 25 instructors to share new technology using adult learning principles.Delivered engaging, innovative, and inspiring lessons to ~22 students while focusing on ways to prepare students for continued learning in and out of the classroom.Integrated technology to aid instructional design and engage ~22 (face to face and virtual) learners per class.Created 13 scenario-based situations during curriculum design.Achieved student math testing pass rate of 90% in 75% of school years over 15-year career.Mentored multiple first-year educators, training on new tools and technologies and fostering a welcoming team environment.Analyzed yearly and quarterly data to develop needs analysis and apply strategies to identify and address findings.Utilized pedagogical knowledge when creating classroom curriculum.

Charlotte, Nc, Us

Master Of Science (M.S.), Mathematics Teacher Education

Bachelor Of Arts - Ba, Liberal Arts And Sciences/Liberal Studies

Bachelor'S Degree, Mathematics