Sarah L. Email and Phone Number
I'm Sarah, a professional with a background in education, customer success, and entrepreneurship.In my most recent role as a Customer Success Manager, I specialized in driving product adoption and ensuring customer satisfaction. I have a knack for finding and implementing effective solutions to complex challenges, and I rely on data to inform my strategies and guide productive conversations.Prior to this, I worked as a math curriculum writer, where I not only wrote educational materials but also took on the role of a Quality Analyst. In this capacity, I meticulously reviewed and enhanced educational content to ensure it met the highest standards of excellence, accuracy, and pedagogical effectiveness.As a mathematics teacher, I gained valuable insight into effective teaching methodologies and how to foster a love of learning. To achieve outstanding results, I adopted the role of a data analyst to create customized learning plans, monitor student progress, and implement data-informed instructional strategies.Along with my professional pursuits, I manage short-term rentals and roast coffee. I used to run a 30 hive bee apiary before discovering I was allergic! I still miss my queen 🐝. I've learned a lot about project management and business development from these endeavors.I'm here on LinkedIn to connect with fellow professionals who share my enthusiasm for problem-solving, data-driven decision-making, and entrepreneurial endeavors. Let's collaborate, share ideas, and explore new opportunities together.
Self Employed
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Currently Seeking Customer Success Manager Customer Success Operations OpportunitySelf EmployedUnited States -
Program MentorWestern Governors University Oct 2023 - PresentSalt Lake City, Ut, Us -
Senior Customer Success ManagerPaper Sep 2022 - Aug 2023Montreal, Quebec, CaManaged portfolio of over 40 school districts with a value of $1.9M ARR, successfully integrating Paper within customer base.Successfully onboarded 12 customers, resulting in a 20% increase in product adoption within the first three months.Conducted user training at 15 districts, impacting over 3,500 educators and improving product utilization by 25%.Coordinated the development of a strategic customized launch plan for mid-sized accounts in the area of onboarding and adoption of the Paper platform, including creating custom launch plans that were tailored to specific customer needs.Delivered presentations to showcase growth and gain customer buy-in while making recommendations to expand success.Conducted internal coaching meetings to mentor and support the growth of new CSMs through goal oriented coaching, resources, and action plans.Assisted the math content team with writing sample problems and conducting quality analysis tests on beta versions. -
Customer Success ManagerPaper Oct 2021 - Aug 2023Montreal, Quebec, CaDeveloped a customer usage initiative that doubled usage within six weeks with customers and led to 15% customer utilization over one year period.Achieved an overall NRR of 95% with 100% logo retention.Developed customer journey map for tech touch customers by identifying pain points and designing interventions to increase product adoption; increased adoption by 10%. Monitored metrics and data to develop actionable insights to improve system efficiency and performance and present findings and suggestions to key stakeholders at districts.Collaborated with cross-functional teams to identify core business issues and propose solutions.Maintained open communication channels with customers to discuss problems and make recommendations. -
Curriculum DeveloperBytelearn.Com Jul 2021 - 2022Responsible for math curriculum writing and AI training for ByteLearn, an AI-powered teaching assistant that guides students, grades tests, and enables learning.Designed and developed application scripts to program AI in extensive question-and-answer skills, math problem solutions and tutoring abilities.Worked cross departmentally to influence design and planning exercises for future software rollouts.Resolved system test and validation problems to provide normal program functioning.Conducted 10 hours of user testing to gain user feedback in trial testing.Utilized data analysis to recommend workflow and content improvements after conducting user testing.Managed a team of 7 while creating and implementing rapid prototyping testing to provide feedback to engineers.Exchanged information and applied tact to discuss problems and make recommendations. -
Mathematics InstructorWise County Schools Jan 2006 - Oct 2021Worked on Division Curriculum Development Project creating district assessments.Implemented state and local curriculums in annual planning to develop and create curriculum based on student learning.Hosted professional development events for 25 instructors to share new technology using adult learning principles.Delivered engaging, innovative, and inspiring lessons to ~22 students while focusing on ways to prepare students for continued learning in and out of the classroom.Integrated technology to aid instructional design and engage ~22 (face to face and virtual) learners per class.Created 13 scenario-based situations during curriculum design.Achieved student math testing pass rate of 90% in 75% of school years over 15-year career.Mentored multiple first-year educators, training on new tools and technologies and fostering a welcoming team environment.Analyzed yearly and quarterly data to develop needs analysis and apply strategies to identify and address findings.Utilized pedagogical knowledge when creating classroom curriculum.
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Bank TellerBb&T May 2004 - Aug 2006Charlotte, Nc, Us
Sarah L. Skills
Sarah L. Education Details
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Radford UniversityMathematics Teacher Education -
The University Of Virginia'S College At WiseLiberal Arts And Sciences/Liberal Studies -
James Madison UniversityMathematics
Frequently Asked Questions about Sarah L.
What company does Sarah L. work for?
Sarah L. works for Self Employed
What is Sarah L.'s role at the current company?
Sarah L.'s current role is Currently Seeking Customer Success Manager Customer Success Operations Opportunity.
What schools did Sarah L. attend?
Sarah L. attended Radford University, The University Of Virginia's College At Wise, James Madison University.
What skills is Sarah L. known for?
Sarah L. has skills like Curriculum Development, Teaching, Mathematics Education, Educational Technology, Differentiated Instruction, Classroom Instruction, Classroom Management, Tutoring.
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