Scott Wolstencroft Email & Phone Number

Adelaide, Sa, Au

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

Provide support and advice to senior management and staff on cyber security mattersEnsure digital information that is stored, processed or communicated by the agency’s information systems and services is securedCommunicate cyber security risks in a way that all personnel can understand

Adelaide, South Australia, Australia

Lead and manage all aspects of ICT projects to completion, including business case, project brief, RFQ, acquisition plan, evaluation, recommendation, planning and implementationManage and plan the lifecycle of Windows Servers within a vendor hosted cloud environmentDevelop new technologies and services with business stakeholder engagement to solve complex problemsManagement and administration of Microsoft 365 environmentDiscover and implement business improvement opportunities, using, but not limited to Microsoft Power Automate and Microsoft PowerAppsProvide expert advice and technical mentoring to all Service Desk and Level 2 support staffProduce clear and well written documents for projects, technical guides and associated service management procedures for staff of varying technical ability following corporate style guides

Adelaide, South Australia, Australia

Adelaide, Australia

Identify areas of improvement and provide recommendations for current ICT environment Technical lead on ICT Infrastructure projects Manage third party vendors regarding configuration, management and updates of ICT infrastructure Administer and manage Windows Updates across the two networks using WSUS/SCCM Support over 200 PC's across two completely separate networks (staff network and public network) Manage complex Group Policies and Active Directory structures across both networks Ensure the high availability of public access computers and no data retention using DeepFreeze Documentation of processes and procedures, as well as networking and server topology diagrams Assist ICT Manager with budgeting processes and proposals Provide recommendations and decisions on new hardware and software

Mile End, South Australia

Deployed new Citrix XenApp 7.6 environment used at over 20 remote sites by over 800 users to replace outdated and unsupported Citrix environmentUpgrade of Citrix 7.6 environment through to 7.12Upgraded from Exchange 2007 to Exchange Online & Office 365Upgrade of majority of Windows Servers to 2012R2/2016Day to day monitoring and resolution of any issues of all servers in a highly virtualised environment.Migrated VMWare environment from v4.1 to v5.1 to v6.0Planned and Installed new WiFi network throughout Head Office including configuring and installing HP Wireless Controller and 22 Wireless Access PointsInstalled and configured OpManager monitoring software for 200+ servers, 30+ physical locations, 40+ Routers and 80+ SwitchesImplemented Symantec Messaging Gateway (AntiSpam filter)Continual upgrades of Symantec Endpoint Protection Manager for 700+ clients

Mile End, Sa

Deployed new Citrix XenApp 7.6 environment used at over 20 remote sites by over 800 users to replace outdated and unsupported Citrix environmentUpgrade of Citrix 7.6 environment through to 7.12Upgraded from Exchange 2007 to Exchange Online & Office 365Upgrade of majority of Windows Servers to 2012R2/2016Day to day monitoring and resolution of any issues of all servers in a highly virtualised environment.Migrated VMWare environment from v4.1 to v5.1 to v6.0Planned and Installed new WiFi network throughout Head Office including configuring and installing HP Wireless Controller and 22 Wireless Access PointsInstalled and configured OpManager monitoring software for 200+ servers, 30+ physical locations, 40+ Routers and 80+ SwitchesImplemented Symantec Messaging Gateway (AntiSpam filter)Continual upgrades of Symantec Endpoint Protection Manager for 700+ clients

Adelaide, Australia

- Solving user problems face-to-face, over the phone and via remote access- Build SOE laptops and desktops to specific specifications ensuring the quality of all machines before being given to customers, including installation/configuration of required software using SCCM- Closing calls to strict SLA’s using HEAT call logging system- iPad and iPhone configurations and troubleshooting

Olympic Dam, South Australia

Major rollout of over 1300 Windows 7 and Office 2010 migrating all user data from Windows XP.- Build SOE laptops and desktops to certain specifications ensuring the quality of all machines before being handed over to clients, including installation/configuration of required software using SCCM- Pre-migration liaison with end users to confirm deployment, including software, data and other requirements- Back-up of business data prior to migration- Migrate user’s PC from existing OS to Windows 7 SOE using Windows USMT- Identify and record potential project issues and risks- Ensuring that clients have all their data on their new machine and providing basic training to ensure the client is comfortable using the new machine/system- Reporting any successful/failed deployments and rectifying issues as necessary- Taking calls to remediate any issues that arise during after deployment- Constantly being aware of OH&S practices, as well as specific safety to working on a mine site- Assist with training of and post deployment handover to local IT support team

Adelaide, Australia

- Solving user problems face-to-face, over the phone and via remote access.- Identifying recurring issues and providing solutions to fix, resulting in more time to work on other issues- Installing and configuring software using Microsoft SCCM- Installing SOE Images to all new PCs and configuring for new staff- Answering and logging calls using Remedy Call Logging system, and assigning/escalating calls as required- Microsoft Active Directory account and group administration

London, United Kingdom

Provide onsite and offsite face to face IT support to users and clients as well as working on IT projects to upgrade and improve the delivery of IT as a whole.- Face to face desktop support for users and VIPs both internally and externally for clients, as well as over the phone support- Liaising with third-party vendors to escalate and work through issues- Call logging using infraEnterprise and following through problems to their resolution- IGEL thin client configuration and troubleshooting- Microsoft Active Directory administration- Microsoft Exchange Server 2007/2010 administration using Exchange Management Console- Configuring and troubleshooting of mobile devices including Blackberrys, iPads, and Android devices- Configuration and troubleshooting of Citrix users, applications and sessions- Administration of Sophos Anti-Virus including monitoring daily- Data backup and restoration using CA ARCserve and tape management- SNMP monitoring and configuration using Castlerock & Kaseya- Windows Server configuration and troubleshooting- Cisco switch port and VLAN configuration as well as network patching- Analysing data to identify issues throughout the servers, systems and network and implementing solutions to correct any problems or escalating to the appropriate team- Documenting of procedures for staff and end users- Researching new products and reporting findings to the IT Manager and IT Director

London, United Kingdom

- Face to face and phone support using remote access (PC Anywhere, Dameware & LANDesk, Remote LogMeIn) over a WAN and multiple networks throughout London- Answering and logging calls using Marval Call Logging system, with a very high first time fix rate allowing the 3rd line technicians more time to visit sites and work on projects- Closing calls to strict SLA’s and assigning and escalating the calls when required- Microsoft Active Directory and Microsoft Exchange 2007 administration- Training of new Service Desk staff and mentoring as required- Managing day to day tasks of the service desk in the absence of the Service Desk Manager- Creating and updating documentation for users as well as internal to the IT Department- Assisting the project team in creating and moving the three supported domains to a single new domain

Adelaide, South Australia

This role reported to a number of different positions, including the IT Manager and finally the Service Desk Manager. Responsibilities Included:Solving user's problems over the phone and using remote access over a large WAN. Problems ranged from software installation/updates, unlocking & managing accounts in Active Directory, network connection issues (WAN, LAN, 3G), Microsoft Windows XP, Vista & 7, Microsoft Office 2003, 2007 & 2010, Citrix, as well as a wide range of internally developed applicationsAnswering and logging calls using the HEAT Call Logging system, and assigning and escalating the calls when requiredMicrosoft Directory account administrationMicrosoft Exchange administrationSetting up and configuring Mitel Phones on a VOIP networkWorking with a large number of Windows based servers, physical and virtual (using VMWare) technologyAssisting the 3rd Level team with day-to-day tasks as well as projects Providing advice and training other 1st and 2nd level team members when requiredSpecific Project Work/Achievements:Infrastructure Support for Office Consolidation project requiring me to be onsite in New Zealand to consolidate 3 offices in to one new office.Continually adding to document library with procedures to train other staff

This position reported to the Customer Services Manager and involved mainly testing and replacing, if required, of computer hardware including memory, motherboards, CPU’s, hard drives, video cards and also some digital products and returning to the customers.Responsibilities Included:Testing warranty returned computer hardware & digital products, and making the decision whether or not a replacement was warrantedCustomer facing support for all onsite staffSupport for customers remotely over the phoneBuilding PC’s and servers for staff across AustraliaReturning computer hardware to manufacturers for warranty and maintaining records to ensure relevant items replaced or refunds made

Reporting to the IT Administrator, this role was to provide onsite support to users at the head office, as well as phone support to retail stores across Australia. Responsibilities Included:Answering and logging of calls using the Altiris Helpdesk Software for all onsite staff as well as all retail storesProviding customer facing PC Support to onsite staffRemote support for all retail stores using a Linux based Point of Sale systemBuild & upgrade PC’sInstall operating systems & software using Altiris Deployment Console

South Australia, Australia

Responsibilities Included:Cash managementHandling customer complaintsPreparing rostersParticipating in the selection process of new team membersMaintaining a positive and cohesive team environmentTaking responsibility for decisions that solved problems