Scott Wolstencroft Email & Phone Number

Adelaide, SA, AU

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

Provide support and advice to senior management and staff on cyber security mattersEnsure digital information that is stored, processed or communicated by the agency’s information systems and services is securedCommunicate cyber security risks in a way that all personnel can understand

Adelaide, South Australia, Australia

Lead and manage all aspects of ICT projects to completion, including business case, project brief, RFQ, acquisition plan, evaluation, recommendation, planning and implementationManage and plan the lifecycle of Windows Servers within a vendor hosted cloud environmentDevelop new technologies and services with business stakeholder engagement to solve complex.

Adelaide, South Australia, Australia

Adelaide, Australia

Identify areas of improvement and provide recommendations for current ICT environment Technical lead on ICT Infrastructure projects Manage third party vendors regarding configuration, management and updates of ICT infrastructure Administer and manage Windows Updates across the two networks using WSUS/SCCM Support over 200 PC's across two completely.

Mile End, South Australia

Deployed new Citrix XenApp 7.6 environment used at over 20 remote sites by over 800 users to replace outdated and unsupported Citrix environmentUpgrade of Citrix 7.6 environment through to 7.12Upgraded from Exchange 2007 to Exchange Online & Office 365Upgrade of majority of Windows Servers to 2012R2/2016Day to day monitoring and resolution of any issues of.

Mile End, SA

Deployed new Citrix XenApp 7.6 environment used at over 20 remote sites by over 800 users to replace outdated and unsupported Citrix environmentUpgrade of Citrix 7.6 environment through to 7.12Upgraded from Exchange 2007 to Exchange Online & Office 365Upgrade of majority of Windows Servers to 2012R2/2016Day to day monitoring and resolution of any issues of.

Adelaide, Australia

- Solving user problems face-to-face, over the phone and via remote access- Build SOE laptops and desktops to specific specifications ensuring the quality of all machines before being given to customers, including installation/configuration of required software using SCCM- Closing calls to strict SLA’s using HEAT call logging system- iPad and iPhone.

Olympic Dam, South Australia

Major rollout of over 1300 Windows 7 and Office 2010 migrating all user data from Windows XP.- Build SOE laptops and desktops to certain specifications ensuring the quality of all machines before being handed over to clients, including installation/configuration of required software using SCCM- Pre-migration liaison with end users to confirm deployment.

Adelaide, Australia

- Solving user problems face-to-face, over the phone and via remote access.- Identifying recurring issues and providing solutions to fix, resulting in more time to work on other issues- Installing and configuring software using Microsoft SCCM- Installing SOE Images to all new PCs and configuring for new staff- Answering and logging calls using Remedy Call.

London, United Kingdom

Provide onsite and offsite face to face IT support to users and clients as well as working on IT projects to upgrade and improve the delivery of IT as a whole.- Face to face desktop support for users and VIPs both internally and externally for clients, as well as over the phone support- Liaising with third-party vendors to escalate and work through issues.

London, United Kingdom

- Face to face and phone support using remote access (PC Anywhere, Dameware & LANDesk, Remote LogMeIn) over a WAN and multiple networks throughout London- Answering and logging calls using Marval Call Logging system, with a very high first time fix rate allowing the 3rd line technicians more time to visit sites and work on projects- Closing calls to strict.

Adelaide, South Australia

This role reported to a number of different positions, including the IT Manager and finally the Service Desk Manager. Responsibilities Included:Solving user's problems over the phone and using remote access over a large WAN. Problems ranged from software installation/updates, unlocking & managing accounts in Active Directory, network connection issues.

This position reported to the Customer Services Manager and involved mainly testing and replacing, if required, of computer hardware including memory, motherboards, CPU’s, hard drives, video cards and also some digital products and returning to the customers.Responsibilities Included:Testing warranty returned computer hardware & digital products, and.

Reporting to the IT Administrator, this role was to provide onsite support to users at the head office, as well as phone support to retail stores across Australia. Responsibilities Included:Answering and logging of calls using the Altiris Helpdesk Software for all onsite staff as well as all retail storesProviding customer facing PC Support to onsite.

South Australia, Australia

Responsibilities Included:Cash managementHandling customer complaintsPreparing rostersParticipating in the selection process of new team membersMaintaining a positive and cohesive team environmentTaking responsibility for decisions that solved problems