Administrative Customer Care And Support Specialist
Administrative Assistant - Customer Care and Support, Research and Run reports and supply data to fulfill reporting requirements. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee objectives were met. Provided cross training to staff members. Maintain and keep an up to date Company/Customer Account Data Base, documenting all customer contact and interaction. Process Financial Agreements, Service Contracts, Purchase Invoices, Credit Cards, Monies, Service work completions and Appliance work orders. Organize, Summarize, Verify and complete Payroll Commissions for Sales Techs and Installers and hourly payroll. Create and Prepare Data for entry, Researching, Compiling, Sorting, Prioritizing, Summarizing, and Verifying. Process documents, by proofreading, reviewing for completeness, making corrections, and doing revisions, then utilizing keyboard, 10key or Scanning, according to format. Multitasking full time and continue to follow company policy, while keeping focus on company mission for Service Excellence. Supervise other clerical staff and provide training and orientation to new staff and cross train.