Sryia Roach-Huff Email & Phone Number

United States

Columbia, South Carolina

roduction Tech I• Locate parts necessary for assembly and assemble product in an efficient manner to achieve highest quality as per ISO standard.• Read blueprints, piping schematics, and bill of materials information.• Use necessary tools and equipment to assemble products, including but not limited to precision measuring instruments.• Perform some material handling functions including the operation of forklifts.• Perform quality inspection, checking tolerances and specifications, on parts.• Maintain accurate inventory.• Follow and adhere to all safety, quality and IR policies and procedures.• Performs other duties as assigned or required in the following areas: Flex Expand, Pressure Decay, Bush and Plug

United States

2008 – 2018 - INTRALOTHelp Desk Operator and Field Service Technician • Assisting technicians in installing/repairing equipment and retailers in troubleshooting terminals• and ordering supplies• Assisting with marking instant tickets into appropriate statuses as well as incident tracking and• researching in compliance with Lottery Security and in communications with SLED• Received calls from retailers, logging each into Seibel; dispatching cases for resolution. Complete spreadsheets in correspondence to shift tasks for auditing and preventative maintenance purposes• Knowledge of commercial communication and telecommunication systems• Operation of telecommunication test equipment skills• Able to analyze, prioritize and efficiently resolve technical problems• Able to prioritize, organize and manage projects to completion• Able to lift/carry up to 80 pounds occasionally• Able to use basic cable installation tools and hand tools and perform jobs from high places including use of ladder• Effective writing, communication, mechanical, and computer skills• Be willing to work hours that may consist of an alternating schedule on a rotating basis with other technicians to ensure availability for system support, including weekend, and holiday shifts as necessary• Deliver, install, and maintain satellite dishes and related equipment, retailer POS terminals and supplies.• Analyze and evaluate traffic and performance data. Diagnose and repair hardware, software, and system issues. Provide technical support to customers• Use power and hand tools to perform installation operation and maintenance support for satellite terminals and associated antenna systems. Service satellites on rooftop installations• Maintain accurate records through documenting installations, services and repairs. Report technical status of system with accuracy and completeness• Maintain a safe work environment by following safe practices

Assisting retailers\customers when they call in requesting information about their lottery machines. Researching service request for information in a timely manner. Entry of retailer data into Siebel database. Helping CST’s with passwords and unlocking terminals. Answering all calls and handling them in a professional manner. Helping in the warehouse with deliveries, performing a variety of duties related to the troubleshooting, repair and maintenance of terminals, dock scanners, and printers.Testing lottery equipment to determine cause of failure.Provide final quality assurance checks on equipment prior to the field techs taking machines to the field.Assist field technicians with terminal related problems or in obtaining necessary supplies that they would need in the field.Assist with shipping and receiving of the ticket stock and materials need in the field.

11/2008-4/2009 Executive Staffing Intralot USA Columbia, SCCustomer ServiceAssisting retailers\customers when they call in requesting information about their lottery machines. Researching service request for information in a timely manner. Entry of retailer data into Siebel database. Helping CST’s with passwords and unlocking terminals. Answering all calls and handling them in a professional manner. Helping in the warehouse with deliveries, performing a variety of duties related to the troubleshooting, repair and maintenance of terminals, dock scanners, and printers.Testing lottery equipment to determine cause of failure.Provide final quality assurance checks on equipment prior to the field techs taking machines to the field.Assist field technicians with terminal related problems or in obtaining necessary supplies that they would need in the field.Assist with shipping and receiving of the ticket stock and materials need in the delivery.

Associate'S Degree, Medical/Clinical Assistant

High School Diploma