Samriti Samriti Email & Phone Number

Brampton, Ontario, Canada

●Reduced product rollout time by 24% through strategic initiatives and the use of agile methodologies.● Made a considerable business impact by evaluating complex business and system processes and industry standards, improving operational efficiency by 30% and compliance by 25%.● Managed capital funding of up to $5 million from project approval to closeout, ensuring on-time and within-budget delivery, resulting in a 10% cost saving.● Advised new analysts and allocated work to vendors and internal teams, ensuring timely deliverables and enhancing overall productivity by 20%.● Formulated comprehensive project plans and coordinated engineering, design, and shop drawing efforts, leading to a 15% reduction in project completion time.● Reported to owner and client teams regarding project status, keeping all entities well-informed of milestones and goals, which improved stakeholder satisfaction by 25%.

North York, Ontario, Canada

● Created technical documentation for process improvement based on high call flow data, reducing average call handling time by 15% and improving service efficiency by 20%.● Resolved 95% of customer technical issues by analyzing test scripts, leveraging 5+ years of expertise, and using probing questions, leading to a 20% increase in customer satisfaction and a 15% improvement in system performance.● Used communication and teamwork to resolve customer inquiries, reducing response time by 25% and boosting satisfaction by 15%.● Collaborated with supervisors to escalate and address customer inquiries or technical issues, enhancing resolution efficiency by 30%.

Chandigarh, India

● Planned and supervised dispatch and field technician operations via various communication systems, ensuring efficient scheduling and reducing response times by 15%.● Led a team of 10 dispatch operators, executing schedule and time management, resulting in a 20% decrease in customer complaints.● Implemented process improvements that reduced average dispatch response time by 15%, leading to a 10% increase in customer satisfaction scores.● Developed and delivered comprehensive training sessions on dispatching and troubleshooting techniques to a team of 12 junior analysts, decreasing escalations by 40%.● Developed and executed client retention strategies, resulting in a 5% increase in annual revenue from existing clients.

Chandigarh, India

● Collaborated with Field Service technicians to troubleshoot and address technical issues, completing equipment updates efficiently and improving service reliability by 20%.● Followed company escalation guidelines meticulously to resolve technical issues, including making follow-up outbound calls to customers or external service vendors as needed, enhancing issue resolution rates by 25%.● Completed and checked in customer Work Orders in ICOMS accurately, including provisioning all equipment with HighSpeed data, eMTA phone modems, and converter boxes, ensuring a 98% accuracy rate.● Demonstrated ability to create comprehensive technical documentation for process improvement and guidance, proficient in Microsoft Office suites and experienced in data analysis

Chandigarh, India

Conducted client calls and guidance to troubleshoot equipment related issues to prevent truck rolls, setup and use of equipment, and how to order pay-per-view events.• Activating cable cards, cable modems, balancing customer premise equipment, Modify Workorders, andother addressable equipment providing field help and customer questions in a professional and courteousmanner.• Data entry and research as required to troubleshoot customer problems.• Log all calls and accurately complete case notes in the call tracking database.

Internet Applications And Web Development Fundamentals, Web Designing

Bachelor Of Technology - Btech, Electronics And Communications Engineering