As a part-time Technical Lead, I oversee a team of 10 professionals, leveraging strategic data analytics to assess team performance and identify operational inefficiencies. My role focuses on driving business development by implementing measures derived from comprehensive business analysis. Additionally, I ensure adherence to company guidelines and act as a liaison between clients and senior management to address their needs.🏆 Notable Achievements 🏆> Profitability… Show more As a part-time Technical Lead, I oversee a team of 10 professionals, leveraging strategic data analytics to assess team performance and identify operational inefficiencies. My role focuses on driving business development by implementing measures derived from comprehensive business analysis. Additionally, I ensure adherence to company guidelines and act as a liaison between clients and senior management to address their needs.🏆 Notable Achievements 🏆> Profitability Increase: Conducted in-depth business analysis, implementing strategic measures that contributed to a 24% increase in profitability during the second quarter.> Enhanced Customer Experience: Led initiatives resulting in a 55% increase in customer satisfaction scores, driven by tailored technical support solutions.> Process Improvement: Implemented ITIL best practices, reducing average resolution time by 7 minutes and enhancing service efficiency.> Team Development: Mentored team members, achieving a 25% improvement in overall performance metrics.⭐️ Key Responsibilities ⭐️> Data-Driven Decision Making: Utilizing strategic data analytics to drive operational improvements and profitability.> Compliance and Process Adherence: Ensuring team compliance with company policies and procedures.> Client Communication: Facilitating discussions with clients and senior management to address technical requirements and ensure service alignment with business goals.> Cross-Functional Collaboration: Working closely with stakeholders to streamline business process development and continuous improvement efforts.> Issue Mediation: Resolving technical issues through effective communication and strategic problem-solving. Show less

My journey into writing eBooks began with a simple love for writing and storytelling. Driven by a passion for crafting engaging stories, I ventured into eBook creation to explore various aspects of digital content conveyance. This role has introduced me to the challenges and rewards of book-making, pushing me to create compelling material that resonates with my audience.⭐️ Key Responsibilities ⭐️> Research: Conducted thorough research to ensure the eBook content was unbiased… Show more My journey into writing eBooks began with a simple love for writing and storytelling. Driven by a passion for crafting engaging stories, I ventured into eBook creation to explore various aspects of digital content conveyance. This role has introduced me to the challenges and rewards of book-making, pushing me to create compelling material that resonates with my audience.⭐️ Key Responsibilities ⭐️> Research: Conducted thorough research to ensure the eBook content was unbiased and credible.> Collaboration: Worked closely with clients and publishers to understand project requirements and incorporate feedback during revisions.> Proofreading and Copy Editing: Ensured manuscripts were clear, coherent, and free of grammatical, punctuation, and spelling errors.> Design: Arranged layout, fonts, and other elements to enhance readability and visual appeal on digital platforms.> Formatting: Converted manuscripts into eBook formats such as ePub, Mobi, and PDF according to technical specifications.My eBook writing is fueled by a deep passion for storytelling and digital content creation. By leveraging teamwork, meticulous editing, and high standards, I strive to produce eBooks that not only captivate readers but also uphold the highest levels of quality and professionalism. Show less

As a Technical Support Executive at Ibex, I excelled in resolving customer inquiries, staying current with industry trends, and troubleshooting global product issues. ⭐️ Key Responsibilities ⭐️> Customer Satisfaction: Led a team of 20 to achieve a 95% customer satisfaction rate, reducing resolution times by 20%.> Industry Trends: Proactively tracked industry trends with a small team, boosting customer retention by 30% and reducing complaints by 25%.>… Show more As a Technical Support Executive at Ibex, I excelled in resolving customer inquiries, staying current with industry trends, and troubleshooting global product issues. ⭐️ Key Responsibilities ⭐️> Customer Satisfaction: Led a team of 20 to achieve a 95% customer satisfaction rate, reducing resolution times by 20%.> Industry Trends: Proactively tracked industry trends with a small team, boosting customer retention by 30% and reducing complaints by 25%.> Global Troubleshooting: Collaborated with a team of 12 to prevent setbacks and protect revenue, resulting in $500,000 in savings within six months.This role significantly enhanced my communication skills, emphasising active listening, empathy, and clear articulation. It provided me with technical expertise and invaluable interpersonal skills applicable across professional settings. Show less

I had the privilege of being a part of the esteemed IBA National Talent Hunt Program (NTHP), an initiative designed to empower students by offering them comprehensive preparation for their admission tests, all fully funded by IBA.To my pleasant surprise, a significant number of students surpassed expectations and excelled in their tests, securing admissions to their desired programs.Within the program, my responsibility encompassed teaching English to an average of 50 students… Show more I had the privilege of being a part of the esteemed IBA National Talent Hunt Program (NTHP), an initiative designed to empower students by offering them comprehensive preparation for their admission tests, all fully funded by IBA.To my pleasant surprise, a significant number of students surpassed expectations and excelled in their tests, securing admissions to their desired programs.Within the program, my responsibility encompassed teaching English to an average of 50 students daily. This experience was incredibly fulfilling as I engaged with these students, not only imparting knowledge but also sharing valuable insights gained from my own journey at IBA. Show less