Sanjoy Saha ☁ Email & Phone Number

Brisbane, Queensland, Australia

I am accountable for establishing the company as a Microsoft Cloud CSP, introduce advanced System Center Technologies like NVGRE,SMA and SCOM integration, establish a stable backup solution and help in automation using Poweshell and scripting. I am also responsible for providing Pre-Sales support to help onboard new customers.I have executed several.

I was accountable for maintaining and supporting our hosted Exchange environment, public cloud infrastructure (using System Center Products) and data-center equipment and act as an escalation resource for technical support.I helped stabilize the Exchange environment, introduce high availability and helped meet the 99.9% SLA. I also executed several storage.

Bangalore

• Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technically complex escalated problems identified in Microsoft software products, and.
• Receive escalated, technically complex mission critical or politically hot customer issues, and maintain ownership of issue until resolved completely.
• Use trace analysis, source code, and other sophisticated debugging tools to… Show more
• Use trace analysis, source code, and other sophisticated debugging tools to analyse problems and develop solutions to meet customer needs; may involve writing code.
• Share knowledge with other engineers and develop customer solutions efficiently.
• Ability to report software bugs and supportability concerns along with customer suggestions to the product teams.

Bangalore

• Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service in regard to finding solutions for technically complex problems identified in Microsoft products.
• Define and understand the customer issue by creating the adequate reproduction scenarios.
• Act as a subject matter expert (SME) to build readiness content and develop training
• As a member of a team, solve technical problems in the enterprise space, involving… Show more
• As a member of a team, solve technical problems in the enterprise space, involving broad and in-depth product knowledge by using collaboration and receiving mentoring assistance as needed. Frequently, these problems.
• Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases.

Engineer'S Degree, Computer Science, First Class With Distinction

Education record