Customer Engineer
Client: Cognizant Technology Solutions (CTS), kolkata Troubleshooting Includes: Troubleshooting Network Problems with various tools and methods to ensure maximum uptime and performanceH\W Devices:CISCO 1900,2900,4000 CatalystRouters: CISCO 2600/3600Firewall: PIX 515, 525Responsibility: 1.Local Area Network (LAN) and Wide area Network management (WAN) configuration, maintenance, monitoring, troubleshooting.2.Guaranteed system and Network uptime (99%), excluding spares related issues.3.Technical support services for Operating System, Applications software, Patch updating, Messaging and other desktop related services4.Solving different user's problems within SLA.5.Drilldown reports on various activities as per Company requirements.