Sameen Shahzad Email & Phone Number

Berlin, Germany

- Managing Trade Republic's Fraud Monitoring, payment screening tools, and authority requests, ensuring fair and logical assessments of customer behavior.- Conducting ongoing quality assessments on Know Your Customer (KYC) processes, actively contributing to enhanced compliance and risk management.- Conducting thorough investigations using data analysis.

Berlin, Germany

• Performing in-depth analysis on student data to identify trends and drive program improvements as a Data Analyst.
• Managing the CRM system to streamline communication and optimize student support.
• Providing administrative assistance in application management, meetings, and events coordination.
• Demonstrating strong cross-cultural collaboration with international students and colleagues.
• Independently managing projects and tasks, meeting deadlines with quality results.

Pakistan

• Demonstrated knowledge of international laws for anti-corruption and FATF recommendations.
• Developed and executed a comprehensive training program for over 100 employees on KYC regulations, resulting in a 30% reduction in compliance issues and penalties.
• Implemented corrective actions to address customer concerns, resulting in a 15% decrease in complaint volume and an increase in customer satisfaction by 20%, as measured by post-service surveys.
• Developed a comprehensive risk assessment framework to optimize existing control strategies, resulting in a reduction of false alarms by 30% and an overall improvement in operational efficiency.
• Assisted in developing and implementing branch market plans based on market conditions, branch mission, and financial/budget objectives.

Lahore, Pakistan

• Conducted daily banking transactions, including deposits, withdrawals, and fund transfers, while adhering to banking policies and procedures.
• Provided exceptional customer service by resolving an average of 10 complex issues per day, resulting in a customer satisfaction rate of 98%.
• Developed and maintained relationships with customers to understand their financial needs and recommend suitable products and services.
• Assisted with loan applications, evaluating creditworthiness and ensuring compliance with banking regulations.
• Managed branch operations, including opening and closing procedures, cash handling, and security measures.
• Prepared and submitted daily, weekly, and monthly reports on branch performance to management.

Lahore, Pakistan

• Among the top 10 MTO at the Punjab region of ABL
• Gain rich experience by studying the operations of banks & mechanics of financial instruments.
• Played a role in the management of SMEs enterprises accounts by meeting clients and identifying their needs.
• Established files for loans and assisted managers in risk analysis.
• Establish files for documentary Credits & Remittances, and assisted clients with financial transactions.

Communication: Completed a competitive written application and interview process to be selected from over 600 applicants for intensive 3-month Fellowship funded by Stanford University Skills development: Investing 150 hours to develop business skills (e.g., communication, leadership, problem solving, teamwork, etc.) that will help me make a deeper impact.

Master'S Degree, International Business

Activities and Societies: Courses: Introduction to Financial Management, Intercultural Management, Strategic Management, International.

Bachelor Of Business Administration - Bba, Insurance, 3.82

Activities and Societies: • Gold Medalist with 3.82/4 CGPA • Courses: Financial Management, Financial Analysis, Cost and Management.