Sameen Shahzad Email & Phone Number

Berlin, De

Berlin, Germany

- Managing Trade Republic's Fraud Monitoring, payment screening tools, and authority requests, ensuring fair and logical assessments of customer behavior.- Conducting ongoing quality assessments on Know Your Customer (KYC) processes, actively contributing to enhanced compliance and risk management.- Conducting thorough investigations using data analysis techniques to identify and address issues, contributing to proactive risk mitigation related to direct debit and card fraud.- Collaborating with the Compliance department MLRO on Anti-Money Laundering (AML) topics, actively maintaining industry-leading standards.- Applying proficiency in ongoing data analysis, actively contributing to continuous operational improvements.

Berlin, Germany

• Performing in-depth analysis on student data to identify trends and drive program improvements as a Data Analyst.• Managing the CRM system to streamline communication and optimize student support.• Providing administrative assistance in application management, meetings, and events coordination.• Demonstrating strong cross-cultural collaboration with international students and colleagues.• Independently managing projects and tasks, meeting deadlines with quality results.

Pakistan

• Demonstrated knowledge of international laws for anti-corruption and FATF recommendations.• Developed and executed a comprehensive training program for over 100 employees on KYC regulations, resulting in a 30% reduction in compliance issues and penalties.• Implemented corrective actions to address customer concerns, resulting in a 15% decrease in complaint volume and an increase in customer satisfaction by 20%, as measured by post-service surveys.• Developed a comprehensive risk assessment framework to optimize existing control strategies, resulting in a reduction of false alarms by 30% and an overall improvement in operational efficiency.• Assisted in developing and implementing branch market plans based on market conditions, branch mission, and financial/budget objectives.

Lahore, Pakistan

• Conducted daily banking transactions, including deposits, withdrawals, and fund transfers, while adhering to banking policies and procedures.• Provided exceptional customer service by resolving an average of 10 complex issues per day, resulting in a customer satisfaction rate of 98%.• Developed and maintained relationships with customers to understand their financial needs and recommend suitable products and services.• Assisted with loan applications, evaluating creditworthiness and ensuring compliance with banking regulations.• Managed branch operations, including opening and closing procedures, cash handling, and security measures.• Prepared and submitted daily, weekly, and monthly reports on branch performance to management.• Compiled and presented comprehensive reports on branch performance including customer satisfaction ratings, account activity, and revenue growth, resulting in a 15% increase in management's visibility into daily operations.

Lahore, Pakistan

Among the top 10 MTO at the Punjab region of ABL▪ Gain rich experience by studying the operations of banks & mechanics of financial instruments. ▪ Played a role in the management of SMEs enterprises accounts by meeting clients and identifying their needs. ▪ Established files for loans and assisted managers in risk analysis.▪ Establish files for documentary Credits & Remittances, and assisted clients with financial transactions.

Communication: Completed a competitive written application and interview process to be selected from over 600 applicants for intensive 3-month Fellowship funded by Stanford University Skills development: Investing 150 hours to develop business skills (e.g., communication, leadership, problem solving, teamwork, etc.) that will help me make a deeper impact on the job

Master'S Degree, International Business

Activities and Societies: Courses: Introduction to Financial Management, Intercultural Management, Strategic Management, International.

Bachelor Of Business Administration - Bba, Insurance, 3.82

Activities and Societies: • Gold Medalist with 3.82/4 CGPA • Courses: Financial Management, Financial Analysis, Cost and Management.