Sergio Sanchez Email & Phone Number

Framingham, Massachusetts, Us

• Effectively manage a book of business with about 20+ customers while monitoring project quality, timeline, budget, risk and performance• Lead technical implementation of customer projects, evaluate feasibility, cost, scheduling, and other success criteria• Work closely with testing services to develop a successful test plan for test case creation, recruiting testers and overall testing focus.• Act as the first escalation point to ensure customer satisfaction and execution success• Perform retrospective analysis of projects, provide and implement recommendations• Accountability for customer communications, including meetings, presentations, and status reports• Maintain the organization’s effectiveness and efficiency by defining, delivering, and supporting strategic plans for overall business success• Partner with sales to identify and support growth opportunities, and/or connect them with champions to build/strengthen relationships

Seattle, Washington, Us

I was responsible for creating process, maintaining/exceeding project velocity and ensuring that what my team delivered was aligned with business needs. In addition to providing growth for my employees, knowing their strengths and how to best utilize their skills.• Successfully released 900+ titles on IOS app store• Planned, scheduled and released products across 3 platforms, iOS, Google and Amazon every week• Reduced test time by 20% and number of defects caused by late code arrivals with new branching strategy• Decreased test time further by collaborating with Test Automation Team to plan effort for each release• Created and sent weekly status updates for all projects• Evolved QA process and coordinated resources needed to implement new test strategies• Established and coordinated new and impactful post release test process • Synthesized input from multiple sources to understand issues in production and post release, such as Customer Support ticket velocity and volume; game reviews and technical performance metrics• Assisted with manual/automation testing on multiple platforms IOS, Google and Amazon• Experience with Sharepoint and Agile Methodology• Managed team of 20, which included Assoc. Managers and Team Leads• Coached, developed and provided guidance to team members who went on to become producers, designers, developers• Conducted technical interviews and was involved with the hiring of every employee on the team• Held bi-weekly one on ones to evaluate and ensure high performance of each individual• Communicated thoroughly with stakeholders to ensure business alignment

Seattle, Washington, Us

I was responsible for leading and testing projects to ensure testing process was met. Communicating with stakeholders to align business needs and ensuring that all testers were equipped with proper testing tools/tasks.• Worked cross-functionally with VP, producers, marketing to understand up and downstream processes and streamline operations • Led testing of 5-10 titles at a time, successfully releasing the required 3 titles per week IOS/Google/Amazon• Performed manual testing and completed multiple test passes/test cases to meet business quality• 5-10 direct reports, focused on employee growth and successfully helped with employee promotions• Organized daily scrum and ensured alignment with daily tasks• Created testing process for first F2P title

Seattle, Washington, Us

Led numerous titles, in a fast paced environment, heavily communicating with stakeholders to ensure scheduled dates were met. I also tested and created test passes/testcases to stay up to date with business requirements.• Led testing of 15-20 titles at a time, successfully releasing the required 3 titles per week IOS/Google/Amazon• Organized daily scrum and ensured alignment with daily tasks• Performed manual testing and completed multiple test passes/test cases to meet business quality• Communicated, weekly, detailed status reports to stakeholders with accurate analyzed information • Maintained test plan by ensuring testing team was aligned with proper tasks.• Provided feedback and helped with filling gaps in the testing process

Seattle, Washington, Us

I was responsible for maintaining the QA Lab with up to date hardware/software as well as testing all PC titles.• Managed QA compatibility lab• Researched and implemented proper hardware to maintain PC testing velocity• Created and optimized test passes to stay up to date with PC hardware• Maintained daily tasks to upkeep lab services for in-house test teams• Introduced testing process for iOS and Android • Built/Compiled builds for QA testing• Performed manual testing and completed multiple test passes/test cases to maintain business quality

Seattle, Washington, Us

I was responsible for maintaining quality and reporting defects with highly detailed reports.• Tested numerous titles on PC hardware• Wrote and executed test passes/testcases to help ensure project quality • Verified each title passed set of established company standards

Redmond, Wa, Us

I was responisble for seeing projects from end to end, giving feedback and ensuring that each project stayed within business requirements. As well as tested and following testing process.• Established and evolved formal QA processes, ensuring that the team is using industry-accepted best practices• Oversaw all aspects of quality assurance applying industry best practices, and developing new tools and processes to ensure quality goals are met• Acted as key point of contact for all QA aspects of releases, providing QA services and coordinating QA resources internally• Lead and mentored QA team members• Developed and executed test cases, plans and procedures• Performed manual testing and completed multiple test passes/test cases

Redmond, Washington, Us

Provided feedback and tested dedicated areas for each project that was assigned.• Led and mentored a group of 10 QA team members, as well as manage outside contract testers.• Assigned daily tasks• Sent detailed status updates for all projects• Performed manual and network testing

Us

Assisted with projects from end to end, maintaining schedule and testing.• Tested on PC and MAC ensuring all OS's and hardware • Assisted with overseeing numerous titles • Delegated tasks • Created and executed multiple test cases

Redmond, Washington, Us

Ad hoc tested numerous titles and ensured coverage on all areas of the project. Also wrote highly detailed bug reports.• Black Box software testing on numerous titles across Nintendo’s various platforms.• Wrote detailed reports for in-game issues