Ensuring the efficient management of all activities at Gluten Glory Bakery & Canteen, improving operational processes, employee relationship manager, developing online presence, and managing technological infrastructure.General Management:Leading the daily operations of the bakery to ensure efficiency, quality, and superior customer service.Developing and implementing strategies for business growth.Managing budgets, including financial planning, monitoring expenses, and identifying cost-reduction opportunities.Team Management:Recruiting, training, and developing the team, ensuring all members understand and fulfill their roles.Evaluating employee performance and promoting continuous professional development.Marketing and Social Media:Creating and implementing marketing and communication strategies to increase the visibility of the Gluten Glory brand.Actively managing social media profiles, including content planning, regular posting, and monitoring customer interactions.Analyzing the performance of digital marketing campaigns and adjusting strategies based on obtained data.Technology and Innovation:Overseeing information technology and digital systems used in the bakery, ensuring data security and operational efficiency.Evaluating and implementing innovative technological solutions to optimize production and sales processes.Acting as the point of contact for technology and IT service providers, negotiating contracts, and managing relationships.Customer Relations:Developing and maintaining positive relationships with customers, ensuring their feedback is used for continuous improvement.

Customer engagement, account management, and sales excellence at Microsoft. My role focuses on building trust with clients, understanding their business needs, and helping them achieve their goals through tailored solutions.Industry Knowledge· Proactively builds and maintains a strong knowledge of Microsoft's product landscape, solutions, and strategy in the industry of assigned accounts, as well as of the business priorities and potential threats the customers face. Coordinateswith internal industry experts (e.g., industry teams, industry specific partners) to gather industry data of assigned accounts and improve planning. Demonstrates a strong understanding of the customers' business strategy and the direction of the industry.Sales ExcellenceEducates decision makers of assigned accounts on Microsoft's value proposition aligned to customer's business objectives. Establishes the competitive advantage. Develops plans to offer solutions that satisfy customers' key performance indicators (KPIs) and align the right partner solution for customer industry needs.· Develops value-proposition presentations (e.g., with the use of business cases) and specialized business plans for customers that drive business outcomes to generate business.Account Management· Develops and oversees the execution of account plans utilizing common sales and delivery methodology for the Microsoft sales organization for multiple accounts to ensure Microsoft revenue targets and customer business needs are met. Drives accountability to deliver on account plans among the extended virtual teams and internal industry experts. Leads extended team and embraces partners to scale business by understanding partner goals and creating an interest in mutual business growth.Customer EngagementProactively develops a comprehensive understanding of the customer's business and technology needs and priorities for each assigned account. Presents solutions and ideas based on customer insights.

M365 sales leader and expert for an assigned set of accounts. Driving new Modern Work (remote work, security, compliance, teamwork, insights, meeting and calling) opportunities by identifying and engaging with key business and technical contacts, understanding customers’ business and technology priorities, governance, decision and budget processes, and landing the value proposition of M365 platform. Driving customer intent and demonstrating solution value with envisioning workshops, and demonstrate economic value of our M365 solutions.Delivering customer business transformation and success through accelerated adoption and usage resulting in customer references.Competing proactively to win new business and share through differentiated customer business value, evaluating customer alternatives and refining competitive strategy .Interface to the customer and orchestrating a v-team of resources to solve customer problems. Identifying customer business and technology challenges and envisioning the business value of modern work solutions - including detailed relevant BDM, ITDM & Industry use cases, solution briefings and demos, and financial analysis such as Total Cost of Ownership, Cost Take Out & Return on Investment.Owning opportunities from qualification to close by orchestrating an extensive virtual team consisting of technical and partner roles across an extensive portfolio of products, escalating issues for internal business and technical teams, and negotiating final proposals. Orchestrating the completion of a successful Customer Success Plan in all new opportunities before opportunity is closed to drive deployment and usage. Fostering and expanding Microsoft’s relationships with Customer Business Decision Makers and leading sales team to blockers to evaluation, contracting, deployment, and usage.  Assisting Microsoft to transform how we deliver value to customers.

Sales professional responsible to close Volume Licensing(VL) deals and seeing them through to processing. Manages the pricing of VL deals. Ensures on-time and quality deals. Escalation point for any requirements to discount deals or adjust customer contract terms & conditions. Creates strategic plans for the sales office. Acts as a Volume Licensing Consultant for the sales office to find the optimal licensing solution. Agrees on the best commercial Volume Licensing deal through definition & negotiation of the commercial terms in collaboration with the Account Team; Manages any discounting or changes to Volume Licensing customer contractual terms; Works through and with various sellers, both internally and externally to Microsoft such as channel partners, tele-sales teams, Microsoft account teams, other technical solution sellers in order to achieve revenue targets. Manages key stakeholders to meet critical deadlines. Leads internal sales and management teams through sales process optimizing for the right level of investment and customization.Early engagement and integration on Digital Transformation initiatives by leading customers through the procurementLands on time Volume Licensing revenue by overseeing the deals through the negotiation to processing & invoice. Creates and manages licensing Plan for the assigned sales accounts. The plan maps out how to maximize the commercial Volume Licensing opportunity for the account.

Provided executive level support, prepares internal/ external speeches andpresentations, drafted emails for the executive, interface for all levels ofstakeholders; Organized large events.Maintained executive's appointment schedule by planning and schedulingappointments, teleconferences and travel plans. Edited text, data, and graphics. Represented executive by attending internal and external meetings/ conference calls in the executive's absence. Created regular reports and updates internal databases.Continuously worked on improving daily activities. Support to the GM to prioritize and execute on business strategies and accountabilities in order to leading a successful organization.As a Project Manager of Anti-Bribery Management System1. Reviews the results of the local Context of the Organization & Stakeholder Questionnaire and Bribery Risk Assessment. 2. Prepares and maintains the Rhythm of the Business document addressing the ABMS requirements. Works closely with the with the Governing Bodies to address issues and to implement corrective actions, established based on the Subsidiary's Rhythm of Business document.3. Identifies and catalogues current ABMS activities that help reasonably prevent, detect, reduce, or otherwise mitigate bribery risk in the Subsidiary, using the specific controls and monitoring tools.4. Determines whether current ABMS activities are reasonably sufficient to manage bribery risk for the Subsidiary. 5. For key control gaps, deficiencies, or improvement opportunities, develops plans to improve the ABMS.6. Once improvements are implemented, updates the specific Controls and Monitoring tools accordingly, as appropriate.

Provided executive level support, prepared internal and external speeches and presentations, interface for all levels of stakeholders and driving various projects across the region to support the Public Sector agenda in Central & Eastern Europe (33 countries). Liaised with the Sales Operationsteams, maintaining the ROB and ROC calls with all subs. Organized largeevents. Maintained executive's appointment schedule by planning and schedulingappointments, teleconferences and travel plans.Transcribed, formatted, inputand edited text, data, and graphics. Represented executive by attendingmeetings/ conference calls in the executive's absence. Created regular reportsand updated internal databases.

Managed daily agenda of the manager, held meetings with employees or peopleoutside the institution, attended meetings and prepared the reports, createdPowerPoint presentations, made various responses on requests for informationor redirecting the documents, assisted the manager in matters ofcommunication, documentation and internal coordination and had access tosecret and high importance information. Worked on translations, liaised withother staff, organized events, interpreting, organized sessions / meetings, wrotereports, expense reports, organized business trips.Administrated CRM tool and SharePoint local Sub site.Worked with the Financial department to process vendors, agencies choices incompliance with the internal policies.Proficient with delivering and receiving feedback with peers.Frequent contact with all levels of MS employees, management team andexternal sources such as customers and partners.Coordinated top management visits to Romania subsidiary.Arranged trainings for the subsidiary. Placed purchase and sample orders.Travel & visa arrangements.Data base administrator. Maintained a close and highly responsive relationshipto the daily activities of the manager.Directed incoming information to the management, employees and externals;Centralized, sent and received feedback regarding various reports.Obtained documents, clearances, certificates and approvals from local and stateagencies, produced ad hoc reports and documents for senior team members,verified data integrity and accuracy.Copied, logged and scanned supporting documentation.Experience with 3 different General Managers in this role.As a Privacy Lead: Developed and ensured compliance with admin proceduresand policies on Subsidiary level. Built and maintained up to date PrivacySharepoint site for Romanian sub. Point of contact for all Privacy matters on Sub level.

Call operator, selling various services, to Italian speaking people - part-time job,in parallel with university studies;Contacted customers l Responded to customer requests via telephone and email.