Engineering Program Manager with high customer satisfaction oriented Approach. #change agent , #Problem Spotter20+ years Experience on Leading, Managing , Executing and tracking the Various telecom domain product lines related to SDH/SONET, OTN, DWDM, BGP, ISIS, MCAST, OSPF, and Multi-Layer planning tool.Currently working as Engineering Program manager since March 2021 with an org comprising of 400+ engineers, 20+ sr managers, 6 Directors and 3 VP's delivering high quality, feature enrich releases, tracking the key metrics and QIP's to continue improvements along with running weekly, monthly and quarterly Operation reviews for various teams.Prior Worked as a Manager Software Development Engineering at Cisco system inc. Managing and Leading the Team of 40+ members for Cisco NCS-4000 Hardware platform along with Multi-layer planning tool for NCS2000 + NCS4000 Product line.Liaison with Customer Account and Lab team on weekly basis to understand concerns, remove impediments and help expedite the field deployment for new HW and Software release.Lead building GUI frameworks across Platform using HP's UFT 12.0 /Selenium Test NG.Have vast experience on NMS/EMS Testing from ECI, Cisco systems, Ordyn and Nortel product lines.Skills: NMS/EMS, SDH/SONET, DWDM, TMF architecture, Automation, Quick test professional, FCAPS,Layer 2, Ansible, IGP, BGP resource management, schedule management, risk management.