❖ Risk profiling, Risk Screening and Risk Assessment for prospective clients. ❖ Due Diligence support to Business Mobilization teams on RFP against ISO27001 and Accenture Standards. ❖ Review of Client Policy and Contract Agreements during sales stage and identify/highlight security gaps and ambiguity statements as appropriate to legal and solution architect team. ❖ Assess Client Data Protection controls and activities being performed across all client engagements. ❖ Contribute to the Client Data Protection control points and standard deliverables by providing reviews and recommending enhancements.

❖ Management of IT Operations, Service Delivery of the Technology Infrastructure for Chennai location.❖ Managing the overall Security Compliance of Technology Infrastructure and ensuring adherence to ISO27001 standards and Accenture policies.❖ Monthly meeting with Leadership team to plan budgets, forecasting, gather input requirements, suggestions & feedbacks.❖ Planning & participating in annual IT Connect program to respond end user queries on provided IT Services.❖ Driving Customer Satisfaction Survey Initiatives.❖ Adherence to BCM standards by supporting monthly Business Continuity activities and test like IT Simulation exercise, BCM Drill Call tree exercise.❖ Initiating BIA & RA for the IT Infrastructure and ensuring ITSCM document is updated periodically.❖ Validating disaster recovery documents availability to ensure 100% adherence.❖ Ensuring quarterly resiliency exercise is completed as per plan for critical Server and Network devices and supporting integrated facility wise BCM simulated exercises.❖ People Management activities including conducting monthly performance review meetings, supporting the team members in developing the skills as per the carrier aspirations and highlighting the areas of improvement to the first lines on monthly reviews.❖ Planning, scheduling and covering training programs for the financial year with in the allocated budget.❖ CSR Events: Lead for Chennai GPTW team, and conducted various people engagement/CSR events CSR events for team of 150 members.

❖ Accountable for customer relationship and effective interaction to deliver requested services along with End-to-End ownership on all customer escalations.❖ Maintaining customer satisfaction level above the agreed target level (consistently achieved 95% during the tenue).❖ Incident Management through daily Incident tracking and periodic incident report to management.❖ Maintain Security Compliance on End Points by implementing effective measures to retain the certifications such as ISO27001, SAS70 & HIPAA.❖ Coordinate with Security Operations Analyst for all Internal, Client & VA Audits.❖ Support the IT Security team for all the new measures.

❖ Incident Management through daily Incident tracking and periodic incident report to management❖ Major Incident Management co-ordination and tracking of RCA publishing for major incidents.❖ Improving FCR (First call resolution) percentage by stringently monitoring knowledge base documentation❖ Coordinate with relevant vendor for resolving open vendor related issues.❖ Operational Report Preparation and presentation to management including Monthly Security Dashboard for the facility, Engineer wise Monthly Scorecard, Incident trend analysis and top 5 RCA details.❖ Preparation of Monthly deck on operational Highlights, Priorities & Achievements for Senior Leadership review.

Team Lead , End User Client Services and Technology Infrastructure

Technology Lead for the IT Operations team , Infosys, Bangalore

Customer support, Incident Management and Technology engineer.