•Lead a team of 10 IT professionals in the design, deployment, and management of the company’s global ITinfrastructure, including cloud, on-premises, and hybrid environments.•Spearheaded the migration of legacy systems to Azure, resulting in a 30% reduction in operational costs andimproved scalability.•Implemented SD-WAN technology across 8+ global offices, enhancing network performance and security.•Developed and enforced cybersecurity policies leveraging Zero Trust Architecture, reducing potential breach risks by 40%.•Orchestrated disaster recovery strategies using Double-Take, Veeam and Azure Site Recovery, ensuring 99.99% uptime.•Introduced Infrastructure as Code (IaC) practices with Terraform and Ansible, reducing configuration errors by50%.•Collaborated with cross-functional teams to implement CI/CD pipelines using Kubernetes, accelerating softwaredeployment by 20%.•Managed vendor relationships and procurement for hardware, software, and cloud services.•Designed and implemented a private cloud solution using VMware vSphere, supporting over 250 virtual machines.•Led the network segmentation project to enhance security, utilizing Cisco ASA firewalls and Palo Alto NGFWs.•Recent Projects:Saudi Shura Council: KSA, Successfully delivered LMS and Phishing Simulator solution,-Saudi Electric Company: KSA, Ongoing project of LMS and Phishing Simulator solution for 35K users.-WASL Assets Management: Dubai, UAE, Successfully delivered ITSM, ISO/IE 20000-1 Audit.-LEFTFIELD: Dubai, UAE, Successfully delivered ISMS, ISO/IE 27001 Audit.-Oman Oil Company: Muscat, Oman, Successfully delivered ISMS, ISO/IE 27001 Audit.

•Founded and established Elan Technologies as a leading provider of innovative Information Technology solutionsand services, specializing in IT Infrastructures, cybersecurity, IT Audits, cloud computing, softwaredevelopments, graphic design, branding, illustrations, captivating logos, eye catching visuals and webdevelopments.•Defined the company's vision, mission, and strategic objectives, driving growth and profitability while maintaining a focus on delivering exceptional value to clients.•Led all aspects of business operations, including business development, sales and marketing, client relationshipmanagement, and financial management, ensuring alignment with organizational goals and objectives.•Built and cultivated a high-performing team of professionals, fostering a culture of collaboration, innovation, and excellence in service delivery.•Developed and executed go-to-market strategies, identifying new market opportunities, forging strategicpartnerships, and expanding the company's presence in target industries or geographic regions.

•Infrastructure Management: Managed and maintained IT infrastructure, including servers, networks, andstorage systems, ensuring optimal performance and uptime.•System Administration: Administered Windows and Linux servers, performed routine maintenance, updates, andpatch management to ensure security and reliability.•Deployed, configured, and managed Microsoft Exchange environments, including mailbox management, emailsecurity, and high availability configurations to ensure seamless email communication.•Network Administration: Configured and maintained LAN/WAN networks, including switches, routers, Palo Altofirewalls, and VPNs, ensuring secure and efficient connectivity.•Virtualization: Implemented and managed virtualization solutions using VMware,•Cloud Services: Deployed and managed cloud infrastructure on Azure, Local Cloud, CloudSigma, Office0365platforms, ensuring scalability and cost-efficiency.•Security: Implemented and maintained security protocols, including firewalls, intrusion detection/prevention systems, and anti-virus solutions to protect against cyber threats.•Disaster Recovery: Developed and tested disaster recovery plans, ensuring business continuity in case ofhardware failures or other disruptions.•Project Management: Led IT infrastructure projects from planning to execution, coordinating with cross-functional teams to meet deadlines and budget constraints.•Technical Support: Provided Level 2/3 support, troubleshooting complex technical issues and ensuring timely resolution for end-users.•Documentation and Compliance: Created and maintained comprehensive documentation of IT systems,procedures, and configurations, ensuring compliance with industry standards and regulations.

•Administered and maintained a robust IT (Hybrid) infrastructure, overseeing the deployment and configuration ofVMware, windows servers, MS Exchange, Desktop Central, network devices, SharePoint, Office 0365 and EMC storage solutions to ensure seamless operations.•Implemented and enforced security measures, including firewalls, antivirus software, and regular system updates, to safeguard against cyber threats and ensure compliance with industry regulations.•Oversaw the installation, configuration, and maintenance of diverse server systems, including Windows and Linux servers, having business critical applications such as SAP ERP,•Implemented regular updates and patches to enhance security and functionality while ensuring minimaldowntime.•Developed and executed comprehensive backups and disaster recovery plans, Veeam Backups,Bi-Monthly DR-Drill to ensuring data integrity and system resilience in the face of unexpected events,•Leveraged scripting languages such as PowerShell or Bash to automate routine tasks, streamlining systemadministration processes and improving overall efficiency in managing and monitoring IT resources•Proficient in administering and customizing ticketing systems such as Jira, SDP and ServiceNow to streamline and automate incident, problem, and change management processes.•Adept at creating and managing SLA’s, workflows and custom fields within ticketing systems, SDP and JIRA

•Infrastructure project coordination and communication.•Designing and Deploying, 1st Infrastructure for Al-Qahtani Pipe Coating. Servers, Workstations, Notebooks, Printers. •Microsoft Windows 2008 Active Directory Domain Infrastructure Implementation for central local domain.•Microsoft Exchange 2007 high Availability Server Design and Implementation for Emails & Messaging.•WSUS Server Implementation for Windows Updates of network Clients.•McAfee ePolicy Orchestrator 4.5.0 Server Managed Anti-Virus Solution, Designing & Implementation.•MacAfee Group Shield for Exchange, Mail Security for Emails protection on Exchange Server.•Designing of I.T. Policy & Procedures.•MS Office AD. Group Policy Implementation (Microsoft Office 2007/2010 Group Policy and Office Customization Tool)•Implementation of Microsoft Office 365 at Group five pipe saudi(G5PS.com)•Providing a 2nd level support (Helpdesk) to all AQPCI users reported through trouble tickets, in resolving the problems. Logging the problems & solutions to the trouble tickets for future benefits using service desk Knowledge Base system and AD Manage Plus.•Developing strategies for smooth help desk operation. Generating monthly reports and Statistics to update the AQPCI I.T.management.•Security Templates and Group Policies (Windows NT/2000-Pro/XP/Vista Environment)•Providing complete 1st and 2nd level technical support. Resolving all hardware and software issues by •Providing 24/7 •Symantec Anti Virus Server Implementation for Server Managed Anti Virus Solutions. Symantec Mail Implementation of eScan End point security and Mailscan for Security for Emails protection on Exchange Server.Designing of Policy & Procedures.Joining Users to Domain.Efficient Utilization of tools in Windows 2000/XP/vista/7 and 10Softwares Testing & IdeasBasic software packages support (Vendor supplied software).

•DELL Power Edge 1800/6850 & Compaq, OEM Hardware base Servers Installation,•Managing and Configuring Microsoft Windows 2000 Advanced/2003 Server. Active Directory ,•Backup Using HP Tape Backup Drives ( Arc Server )•DELL Workstations , OptiPlex GX240/280, GX520 & all Dimension N-Series, including HP, IBM, even OEM Workstations Installation, Configuration & Preparation’ Using Microsoft Windows 98/NT/2000 & XP Professional 32/64 Bits•Notebooks Installation & Configuration Using Microsoft Windows 2000/XP. DELL Latitude D510, D610, Inspiron 6000 & Others, HP nX610•Preparing CAT 5 & CAT 6 Cables, STRAIGHT THRU/CROSSOVER•Memory (RAM) Upgrade for our Sub-Domain Controllers, COMPAQ Hardware Base,•Microsoft Exchange Server 5.5/ 2000/2003, Design & Deployment,•Kerio 6 Internet Firewall Installation & Configuration, Users Quota Assignment, new Rules Defining, •McAfee e-Policy Orc’ Server Installation Configuration,•Bentley Microstation SE, V8, & Version J Installation, Defining Customized User’s Menu•Bentley Project wise Server and User’s Client Installation•Alcatel ADSL Routers full Installation, Configuration & Maintenance•Novel Netware Server/Client Installation•Troubleshooting of Hardware and Software problems•Preventive and corrective maintenance of Servers, Work Stations, Switches, Routers, Hubs, Network Printers, Local Printers, Scanners, Xerox•Responsible for the Client Support,•Technical support to the clients , Aramco, SCECO, Satech•IT Consultancy, testing recommending new products for the company and the clients•Coordinating and working with other monitoring and support departments, on-call personnel and event management groups to resolve major issues.•Providing technical support and assistance to help desk staff to in case of major issues.•Generating statistical reports at the end of Month.E-support Analyst•Resolving User issues received by Emails.•Performing administrative tasks related to users and compu

Troubleshooting of Hardware and Software problemsSystem & Network Administrator.Preventive and corrective maintenance of Computer SystemsTechnical support to the clients