• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.• Evaluated employee performance and coached and trained to improve weak areas.• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.• Maintained compliance with company policies, objectives and communication goals.• Monitored market and negotiated rates based on trends.• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows. • Evaluated employee performance and coached and trained to improve weak areas. • Handled customer complaints, resolved issues and adjusted policies to meet changing needs. • Maintained compliance with company policies, objectives and communication goals. • Monitored market and negotiated rates based on trends.

Communicate daily updates, identified potential trends that could impact the shipments, and recommended corrective action through emails, Teams, or phone calls.Maintain and keep up-to-date miscellaneous trackers and schedules by active communications with drivers and dispatchers.