Sargon Samson Badal Email & Phone Number

San Jose, Ca, Us

San Francisco Bay Area

San Jose, Ca

Product Support, User Education and QA

San Francisco Bay Area

Project Managed Nationwide “Glass for Googlers” Sales and Demo Campaign across 10 different Google offices for over 23,000 Google employees. Lead multiple projects for Glass hardware and software support. Mobilized 10 demo teams nationwide for campaign; led daily communication with REWS (facility management) and Security teams; created daily sales and Googler feedback reports; drafted FAQs and communications for support. Single Point of contact for over 23,000 Google employees, and created sales reports for the Glass Finance team. In person and online (email / Glass forum) hardware and software troubleshooting with Glass Explorers, Googlers, and Media. Creating reports, collecting data, and analyzing information through Salesforce and GCFE (Google based report) to analyze customer feedback, sales numbers, and trends. Created and led 6 Team Building exercises and training focusing on new Google Glass features. Partnered extensively with Product Specialist, Marketing, Engineering, Program and Product Management and Glass Field Ops teams to advocate for Glass. Reached out to public figures, athletes, and celebrities / media types for demonstration of Glass with potential sales.

San Francisco Bay Area, California

Digital file management and quality control of petitions, motions, orders and claim with volume of approximately 4,800 new annual files from origination throughout case life cycle. Training development of internal and external partners utilizing digital manuals and modules of Court’s data system and software. Perform one-on-one training and group trainings for team of 50 internal partners. Perform courtroom activities as an Electronic Court Reporter Operator, including audio/visual incorporating data management system for case briefings and trials.

Redwood Shores, California

Served as project manager and client associate overseeing development of Apple iPhone projects and application releases serving as liaison between C-Level Executives, Investors and Software Engineers. Maintained master schedule with Microsoft Project identifying critical constraints, potential bottlenecks and risks in delivery schedules, as well as troubleshot communication and schedule dependency problems, resulting in efficient task progress and completions. Continuously researched and recommended new dynamic features for product design that helped with user accessibility of mobile phones applications. Negotiated work orders with development companies that supported application releases. Key partner in website design and blog implementations, with emphasis on end-user experience. Created product marketing presentations and periodic reports based on bug statistics to ensure the smooth functioning of applications.

Sacramento, California

Served as an Associate Claims Adjuster overseeing non-injury auto claims with private insurer servicing active/inactive military personnel. Heavy interface and negotiations with clients, legal and insurance carriers. Managed claims by working directly with claim holders, attorneys, and insurance carriers, and successfully negotiated and settled sensitive claims in a timely manner. Developed an efficient process to investigate claims with improved claim handling time. Strong negotiation skills with external partners, representing client demands with positive outcome. Successfully adjusted Non-Injury claims from inception to completion, leading to being top in the department in claims closures and “Best in Class” customer service satisfaction results. Led one-on-one training and group sessions for 200 associates to improve employee performance, accuracy, efficiencies, shared practices and rollout of new processes.