• Creating proposals for clients and have key role in finalizing new contracts • Involved in understanding Client’s core requirements & building an integrated strategy to achieve the mid-term & long-term Business goals of the client• Crafted guidelines for tasks like Keyword Research, Content Curation, Buyer Persona, Ad Copies, etc.• Coaching and mentoring junior team members and helping them grow as leaders in their niche• Planned email campaigns & link building using authority mediums • Industries served – SaaS, iPaaS, ERP Companies, Real-Estate, Cement, Health & Tech Startups, Outsourcing Service Providers and International Tech Events & Marathons • Markets covered - USA, Canada, UK, Australia, India, Middle East, Singapore, etc.• Preparing activity & performance reports, working on strategy development with Directors. Suggesting recommendations and action plans based on analytics data. Planning, organizing and directing the team to achieve maximum output in the most effective manner.E-Commerce: • Started e-commerce project in the company with our own brand website. Owning the entire sales and operations responsibility of online division. Also worked on Clublaptop brand development & brand strategy for e-commerce market expansion.• Designing catalogue accurately, creating categories, SKUs, product details & getting high-quality images ready in-house. • Created process for Order management, Logistics tie-up, Stock Management, New Product Uploads, Coupons Management, Promotions & Deals. Prepared a smooth customer care process for easy returns/replacements in the least TAT. Planning & Integration of Live Chat support system to help buyers identify correct spares/accessories for their laptops. • Managing Web site traffic growth through Email Campaigns, Adwords, SEO, SMO & SMM. Handling advertising revenue & managing the expense / revenue ratio.• Further tie-ups with key e-commerce portals. Got the brand registered with on all major e-commerce portals.

• Got recognized as Outstanding Performer in Training • Took inbound tech support calls from The USA for HP Laptops• Have adequate hardware & software knowledge to identify the core issue with the laptops • Promoted from Technical Associate to Senior Technical Associate within 3 months on the floor