Stefania Spadaro-Bliss Email & Phone Number

San Diego, Ca, Us

Eagle Mountain House & Golf Club - Jackson, New Hampshire

• Conduct sales calls, prepare proposals, and lead site tours for prospective weddings and events• Meet with clients and help them select menus, banquet space, and plan function details• Create BEOs and manage event details for over 100 events/year from 20 guests to 200 guests• Manage and track payments, deposit reminders, and invoicing for all hotel events & weddings • Provide high-end customer service and maintain a successful client relationship from start to finish• Manage upwards of 30 event leads per month and respond in a timely and professional manner• Communicate event details to department heads to ensure excellent and thorough service• Create and update external marketing materials• Create, organize, and maintain individual files for each wedding or event including timelines, floorplans, guest lists, meal lists, vendors, contracts, BEOs, meeting notes, and invoices• Supervise day-of coordination, event execution, set-up, and overall event logistics and problem-solving

Jackson, New Hampshire, United States

• Managed all event sales, inquiries, client correspondence, and customer service inbox for the business • Sold and led over 100 events (despite pandemic) ranging from 10 people to 200 people from set up to break down• Responsible for writing contracts, processing payment, developing event menus, determining pricing, and scheduling staff

Eagle Mountain House & Golf Club - Jackson, New Hampshire

• Assisted the Director of Sales with site visits and event inquiries for all hotel weddings and events • Distributed important event details across hotel departments, weekly, to ensure smooth event execution• Obtained pertinent details relating to group events and created/maintained BEOs for each event • Assisted with day-of event coordination and set-up

Greater New York City Area

• Planned, executed, and hosted events for name-brand clients such as Nike, Hyperice, and Clinique• Built out and implemented all operational procedures and processes for the launch of Equinox’s first boutique fitness studio in Manhattan, NY • Managed inventory, budgeting, and ordering for retail, supplies, and food + beverage • Managed all facility operations and maintenance including construction, design, IT, and day-to-day repairs• Managed 10 employees and oversaw scheduling, payroll, hiring, staff evaluations, employee termination, team building, training, and onboarding • Greeted upwards of 100 guests a day, led studio tours, and handled all customer service issues and inquiries

Greater New York City Area

– Onboarded and trained 15 employees: led orientation sessions, ordered equipment/supplies, and set up staff desks– Managed office space, supply orders, vendor relationships, and external inquiries– Implemented conference room scheduling system for 5 rooms, including hardware and integrated software installation– Researched and implemented password management system for 40 employees– Wrote and administered staff surveys and analyzed data to implement new clubs, activities, and staff development programs– Resolved Wi-Fi outages, printer, and other IT issues– Greeted guests, received packages, and distributed mail– Managed facility maintenance including office remodeling, dishwasher installation, bathroom repair, window replacement, and air condition repairs– Developed budgets for events and orders

Greater New York City Area

− Managed weekly payroll for 50+ employees − Managed office space, supplies, and vendor relationships− Organized and maintained CEO calendar and team meeting schedule− Planed and executed 25+ company events ranging from birthday celebrations to team outings − Managed and developed overall appearance of the office − Conceived, planned, and executed company-wide holiday party for 70 guests− Created an employee onboarding handbook and developed key strategies to improve onboarding/offboarding procedures− Developed customer research initiative and team motivational tool by inviting VIP customers to our HQ for an informational Meet n’ Greet session with our team− Ability to maintain composure and efficiently problem-solve when faced with unpredictable issues (wifi cuts, power outages, gas leaks, mice, etc.)− Added new hires to benefits system and trained them on company policies, perks, and internal systems− Led planning and execution of company holiday party for 70 guests

Greater New York City Area

– Promoted after six month internship− Supervised 15 front desk staff to ensure company values and policies were being met− Coordinated monthly events for staff to promote team culture and engagement − Supported facility operations, maintenance, and event set up– Resolved customer issues and time sensitive conflicts− Scheduled office meetings, screened calls, and managed payment transactions− Hired 20+ employees: screened candidates, conducted and coordinated interviews, and trained new hires

North Conway, Nh

− Responsible for opening and closing the store on time − Assisted upwards of sixty customers a day to find the right product for his or her needs and handled over $1,000 in sales. − Showed great interpersonal skills by working one on one with customers− Became an expert on over five lines of personal care products