Sukhjinder Singh Email & Phone Number

Waterloo, ON, CA

Waterloo, Ontario, Canada

• Providing Technical Account Management Services to various MSP clients.
• Managing service reviews to communicate status, and report service KPIs, as measured against SLAs.
• Responsible for Building, developing, and leading a high-performing team of IT Service Operations ICs.
• Escalation points for teammates in technical issues\Challenges.
• Member of Project Team responsible for upgrade and enhancement of IT Infrastructure.
• Providing root cause analysis to the client for… Show more

Waterloo, Ontario

• Provide Server Support for Windows 2008/2012/2016 & 2019 environment including patching\ hotfix deployment
• Administration for Exchange 2010/2013, Office365 and Exchange AD Connect
• Setup & administration of Cloud solutions for Security, Anti-Virus, backup solutions
• Handle Escalated\Critical issues & Mentor team for in house and Cloud hosted client Infrastructure
• Perform hardware, network and security audits for client network, Server assessment and network inventory for… Show more
• Perform hardware, network and security audits for client network, Server assessment and network inventory for clients, and provide recommendations.

Mohali, Punjab, India

• Manage a team & Responsible for their hiring, mentorship, growth, performance evaluation, and job satisfaction.
• Prepared SOPs, Process Charts, SOWs & Escalation Matrices, administered monthly support reviews, Performance reviews, and Career roadmap planning discussions.
• Vendor Management & coordination for various project needs.
• Co-ordinate with HR team for screening, interviews, and recruitment of new IT team members.
• Management, Administration for In House Servers… Show more
• Management, Administration for In House Servers, Office365, Firewalls such as Sonicwall & OpenDNS security solutions.

Chandigarh

• Provide Server Support for Windows Servers and administration for Exchange, Office365
• Setup, Configuration & administration of Shoretel phone system.
• Handle Escalated\Critical issues
• Helping Project managers & pre sales team in developing Project plans for the client.
• Analyze & provide Recommendations for client’s infrastructure.
• Handling Up-gradations and transitioning projects.

• Designing & implementation of AD and VMware Domain structure for project teams
• Guiding team in managing & delegating permissions for the project domain as per there needs
• Managing escalations for maintenance & troubleshooting works of Projects Windows servers\​ Virtual environments.
• Tracking & managing of Remedy tickets assigned to team.
• Designed and implementing server consolidation program through the use of VMware ESX server and VMware Virtual Center.
• Designed &… Show more

• Active Directory - Global Catalog, Flexible Single Master Operation (FSMO), DCPROMO, File Replication Service (FRS),
• Active Directory Services Interface (ADSI)
• Directory Service Replication
• Knowledge Consistency Checker (KCC), Active Directory - Replication Propagation, Site Management,
• Disaster Recovery of Active Directory
• Directory Service Restore, Authoritative Restore

• Providing Guidelines & 24x7 Technical Support to System administrators at Branch Offices & bureau Offices in the Himachal, Haryana & Delhi Region.
• Maintaining LAN & WAN Setup of Divya Himachal, Panchkula.
• Configuration & Maintenance of Voice on IP link between different locations.
• Integration of WINS, DHCP & DNS Services.
• Additional Responsibilities: In charge of Data Processing Department.
• Responsible for the proper functioning of Data Processing Department & was… Show more

Mohali

Chandigarh Area, India

Chandigarh Area, India