• Providing Technical Account Management Services to various MSP clients.• Managing service reviews to communicate status, and report service KPIs, as measured against SLAs.• Responsible for Building, developing, and leading a high-performing team of IT Service Operations ICs.• Escalation points for teammates in technical issues\Challenges.• Member of Project Team responsible for upgrade and enhancement of IT Infrastructure.• Providing root cause analysis to the client for… Show more • Providing Technical Account Management Services to various MSP clients.• Managing service reviews to communicate status, and report service KPIs, as measured against SLAs.• Responsible for Building, developing, and leading a high-performing team of IT Service Operations ICs.• Escalation points for teammates in technical issues\Challenges.• Member of Project Team responsible for upgrade and enhancement of IT Infrastructure.• Providing root cause analysis to the client for escalations.• Partnering with stakeholders to manage the reduction of risks to availability, performance, and compliance. Show less

• Provide Server Support for Windows 2008/2012/2016 & 2019 environment including patching\ hotfix deployment • Administration for Exchange 2010/2013, Office365 and Exchange AD Connect • Setup & administration of Cloud solutions for Security, Anti-Virus, backup solutions• Handle Escalated\Critical issues & Mentor team for in house and Cloud hosted client Infrastructure• Perform hardware, network and security audits for client network, Server assessment and network inventory for… Show more • Provide Server Support for Windows 2008/2012/2016 & 2019 environment including patching\ hotfix deployment • Administration for Exchange 2010/2013, Office365 and Exchange AD Connect • Setup & administration of Cloud solutions for Security, Anti-Virus, backup solutions• Handle Escalated\Critical issues & Mentor team for in house and Cloud hosted client Infrastructure• Perform hardware, network and security audits for client network, Server assessment and network inventory for clients, and provide recommendations.• Develop and maintains technical documentation, diagrams and procedures for team support and guidance.• Manage, Audit, and Lead Projects with 100% compliance and success with minimal failures and Errors of Up-gradations and transitioning projects. • Management of internal infrastructure management/ticketing tools like Automate & ConnectWise.• Share knowledge through training delivery and internal knowledge base creation• Hands-on experience with SonicWALL firewall & other networking solutions• Member of Technical Interview Panel responsible for hiring new recruits and engineers• Designing the career growth path for all the engineers in the team. Show less

• Manage a team & Responsible for their hiring, mentorship, growth, performance evaluation, and job satisfaction. • Prepared SOPs, Process Charts, SOWs & Escalation Matrices, administered monthly support reviews, Performance reviews, and Career roadmap planning discussions.• Vendor Management & coordination for various project needs.• Co-ordinate with HR team for screening, interviews, and recruitment of new IT team members. • Management, Administration for In House Servers… Show more • Manage a team & Responsible for their hiring, mentorship, growth, performance evaluation, and job satisfaction. • Prepared SOPs, Process Charts, SOWs & Escalation Matrices, administered monthly support reviews, Performance reviews, and Career roadmap planning discussions.• Vendor Management & coordination for various project needs.• Co-ordinate with HR team for screening, interviews, and recruitment of new IT team members. • Management, Administration for In House Servers, Office365, Firewalls such as Sonicwall & OpenDNS security solutions.• Handle Escalations of Server Support for the Windows environment including patching\ hotfix deployment & software deployment. Show less

• Provide Server Support for Windows Servers and administration for Exchange, Office365• Setup, Configuration & administration of Shoretel phone system.• Handle Escalated\Critical issues• Helping Project managers & pre sales team in developing Project plans for the client.• Analyze & provide Recommendations for client’s infrastructure.• Handling Up-gradations and transitioning projects. • Share knowledge through training delivery and Internal knowledge base creation•… Show more • Provide Server Support for Windows Servers and administration for Exchange, Office365• Setup, Configuration & administration of Shoretel phone system.• Handle Escalated\Critical issues• Helping Project managers & pre sales team in developing Project plans for the client.• Analyze & provide Recommendations for client’s infrastructure.• Handling Up-gradations and transitioning projects. • Share knowledge through training delivery and Internal knowledge base creation• Supporting 30 Clients with 350+ servers that include physical and virtual servers (virtualized using VMware\ Hyper V).• Handled projects for setting up entire domain from scratch and building • Hands on experience with Barracuda, Symantec Bright Mail Spam filters, GFI email essentials 2010.• Worked on Server assessment and network inventory using remote tools.• Helped management with developing SOW, Project plans for the Pre Sales team Show less

• Designing & implementation of AD and VMware Domain structure for project teams• Guiding team in managing & delegating permissions for the project domain as per there needs • Managing escalations for maintenance & troubleshooting works of Projects Windows servers\​ Virtual environments. • Tracking & managing of Remedy tickets assigned to team.• Designed and implementing server consolidation program through the use of VMware ESX server and VMware Virtual Center. • Designed &… Show more • Designing & implementation of AD and VMware Domain structure for project teams• Guiding team in managing & delegating permissions for the project domain as per there needs • Managing escalations for maintenance & troubleshooting works of Projects Windows servers\​ Virtual environments. • Tracking & managing of Remedy tickets assigned to team.• Designed and implementing server consolidation program through the use of VMware ESX server and VMware Virtual Center. • Designed & implemented virtual solutions using Microsoft Virtual server/PC or VMWARE for various projects for there development works as per their needs.• Created Multiple Servers Migrations from Physical to Virtual and Virtual to Virtual machine of Windows 2000 & 2003 using the VMware Converter• Managing & Delegating rights on Virtual Center & designed HA, DRS solution for projects as per there needs• Designed & implemented Backup solution for project teams on SUN Storage & Tape library.• Co-ordination with various vendors & Enterprise IT team for project needs. Show less

• Active Directory - Global Catalog, Flexible Single Master Operation (FSMO), DCPROMO, File Replication Service (FRS),• Active Directory Services Interface (ADSI)• Directory Service Replication • Knowledge Consistency Checker (KCC), Active Directory - Replication Propagation, Site Management, • Disaster Recovery of Active Directory • Directory Service Restore, Authoritative Restore • Group Policies - Group Policy Object Deployment, Application Deployment Policy… Show more • Active Directory - Global Catalog, Flexible Single Master Operation (FSMO), DCPROMO, File Replication Service (FRS),• Active Directory Services Interface (ADSI)• Directory Service Replication • Knowledge Consistency Checker (KCC), Active Directory - Replication Propagation, Site Management, • Disaster Recovery of Active Directory • Directory Service Restore, Authoritative Restore • Group Policies - Group Policy Object Deployment, Application Deployment Policy Configuration • Profiles - User Profiles, Client Side Caching, Home Directories • Security - Encrypting File Service (EFS) Recovery Agent Certificates, Kerberos, W32 Time Service• Terminal Server - User Accounts (Profiles, Home Directories), Terminal Server License Management, Client Licensing • Users and Groups -Domain Trust, User/Group Migration Show less

• Providing Guidelines & 24x7 Technical Support to System administrators at Branch Offices & bureau Offices in the Himachal, Haryana & Delhi Region.• Maintaining LAN & WAN Setup of Divya Himachal, Panchkula. • Configuration & Maintenance of Voice on IP link between different locations.• Integration of WINS, DHCP & DNS Services. • Additional Responsibilities: In charge of Data Processing Department.• Responsible for the proper functioning of Data Processing Department & was… Show more • Providing Guidelines & 24x7 Technical Support to System administrators at Branch Offices & bureau Offices in the Himachal, Haryana & Delhi Region.• Maintaining LAN & WAN Setup of Divya Himachal, Panchkula. • Configuration & Maintenance of Voice on IP link between different locations.• Integration of WINS, DHCP & DNS Services. • Additional Responsibilities: In charge of Data Processing Department.• Responsible for the proper functioning of Data Processing Department & was leading the team of 25 Advertisement designers, data processes executives. Achievements: Implemented WAN & VOIP Connectivity between two major offices through 128 Kbps Lease Line. Show less