Stephanie Scarci Email & Phone Number

Baltimore, Maryland, United States

Merriweather District, Downtown Columbia

Developed and implemented high impact customer experience initiatives for a portfolio 14 commercial buildings and 14M sq ft. in prominent multi building commercial property.Played a key role as visionary to create and educate tenants on their ‘new tenant experience’ including introducing workplace services and assisting in increasing individual well-being, personal productivity, and organizational effectiveness. Create a supportive and comfortable atmosphere by warm-welcoming visitors and supporting all employee-facing services. Introduce first trophy building amenity space including common areas by orchestrating high level creative events to engage tenants and property state quarters. Design and enforce a system of monitoring and responding to customer inquiries, concerns, and feedback.Developed and implemented high impact customer experience initiatives for a portfolio 14 commercial buildings and 14M sq ft. in prominent multi building commercial property.

T. Rowe Price Building (Formerly Ibm), 100 E. Pratt St.

Commercial R.E.S.C. who directly served and communicated on behalf of onsite G.M. and Sr. Real Estate Manager in Class A, 28-story high-rise building comprising 653,000 sq. feet at 100% Occupancy.Led our building team of 7 Engineers, 18 Security, 4 Parking and 12 Janitorial Staff to accomplish pre-defined goals and optimized internal operations. First line of contact for day-to-day duties ranging from all scheduling and permit processing, A/R, A/P, tenant service requests, and ticket handling.● Successfully Executed Loading Dock Solution In 2019 tenant satisfaction ratings by 83% by implementing Digitial Scheduling Program and designed automated Workflow to create real time awareness & cohesive communication, maximize efficiency of deliveries and reduce safety risks. ●Managed all Corporate Events from inception to completion for all over 2,000 tenants with new ideas, while managing $48K budget.● Reduced operations costs by 12%, while adding a new event Earth Day which was a huge successas saved additional 4% cost from tenant event budget.Processed and reconciled 185 invoices averaging $520K minimally per monthly

Baltimore, Maryland Area

● Successfully closed S45k per, exceeding sales quota● Award Winner - lowest cancellation percentage both years

Beltsville, Md

Ranked 2nd out of 234 peers for highest Average Sales Price in 2013Sales Representative of the Month in July, totaling $37,765.

Baltimore, Maryland Area

Top Producer (including 1st or 2nd place) 8 out of 12 months. Record holder for collecting highest fee from one unit to date: $12,600.

Baltimore, Maryland Area

Managed operating and working capital of $6.9 million and 5 equity funds. Reconciled expense account trial balance at month end, performed diversification tests, constructed compliance packages, dividend income reports and any necessary work papers for international funds and detailed G/L reports, Qtr. End prospectus. Updated cash projections, trade activity & NAV calculations, calculated and adjusted advisory and distribution fee wire totals, booked as-of trades/cap stock, ensured proper posting daily.

Bachelor Of Arts, Accounting

Activities and Societies: Kappa Alpha Theta, Christian Fellowship, Cheerleading (Competitive & Spirit), Chinese Club - Including Abroad.

Education record

Activities and Societies: Marching Band, Symphonic Band, Cheerleading, Latin Club, Rock & Roll Revival Production