Suki Cheema Email & Phone Number

London, England, United Kingdom

Part of the IT Operations Centre team, who are responsible for the speedy resolution of all IT-related major incidents and managing change and problem management tickets.➢Manage all major incidents, end to end; including the initial triage, validation and incident closure.➢Issuing regular communications during the life cycle of all major incidents.➢Arrange.

West Drayton, England, United Kingdom

➢ Log, monitor and provide 1st & 2nd line remote support to resolve tickets viaphone, email & ITSM for all MSP clients I.e., Lockton insurance➢ Pro-actively drive issues and requests to resolution within SLA’s➢ Liaise with 3rd parties and stakeholders when required➢ Manage client comms for escalated and high priority incidents➢ Monitor AWS EC2 platform and.

London, United Kingdom

➢ A Duty & incident management role that is 24/7 front-line facilitating the timely and accurate processing and progressing of time critical P1 & P2 incidents➢Daily duties involved acting as an interface between BT internal resolvers & IAG teams ➢ Drive incident resolution by collaborating with peers ➢ Proactively monitor P1s and P2s aiming to start.

London, United Kingdom

➢ This role expanded from the initial service-desk role to joining theout of hours escalation incident management team, working withMIM's and directly reporting to M&S stakeholders.➢ Taking ownership of escalated incidents and communicating torelevant management, team and third parties until resolution➢ Coordinating problem diagnosis with suppliers and.

Reading, United Kingdom

lead IT Field Service Technician. Ibahn. Reading, BerkshireIbahn are providers of high speed internet connectivity for hotel chains (Marriott, Rocco Forte Brownes & others) in London and Southern England➢ Managing & Managing & escalating issues with HSIA networks and Digital IPTVsystems➢ Wireless surveying, installation and support using Ekahu.

West Drayton, Middlesex

BT.com is the website service of British Telecom PLC*Technical support and maintenance of the BT.com website*Fault diagnostics, replication and resolutions for BT external customers and end users*Daily maintenance reports for the BT.com website*Other responsibilities include daily/weekly reporting; call logging,helpdesk support, and liaising with internal.

Chiswick, London

TWI is the largest independent producer of tv sports content in the world*A Multi role, which involved IT, team administration and delegation*It also involved documentation of current of framework of personnel and technology structure*Role involved maintaining hosted websites of bespoke clients.*This role also involved coding using web and WAP.

Guildford, United Kingdom, Seattle USA

Infospace provides information content on a B2B basis for other major websites*In the field of mobile internet technology, initially based in Seattle (USA) and then in Woking in Surrey*Within a delegated teamwork environment involved in creating and sustenance of WAP applications for Virgin’s wireless portal

London, United Kingdom

Sportal is an all sports content-based portal*Within a teamwork setup, consisting of client reps, producers & designers*Involved in the upkeep and amendments of hosted websites as required by the respective clients using web technologies

Egham United Kingdom

Cyntergy provides IT call centre and training facilities for client customers*In a call centre environment, directly resolved customer problems For ISP PSILInk and other bespoke software applications, resolving customer hardware, software and web hosting problems*Also was involved in the process of development the company website and strategy