Coaching for private and business clients.

Creation and distribution of vegan leather accessories for pets (dogs especially)

Photography studiowww.nuancestudio.ch

- Manage smartie.ch project/product strategy. - Gather, prioritize and manag external & internal requirments.- Implement release & change management processes. - Implement internal & external communication processes. - Identify project lessons learned in project closure report.- Contact with Customer to gather business requirements and needs.

• Manage, control and ensure delivery of Data Center Facilities projects by following the Service Management Processes. • Support, organize and help do standardize all the Data Center infrastructure maintenance in European Globe Data Centers. • Ensure delivery of Data Center facilities services for technical and functional (business) projects.• Follow and take actions in order to respond to compliance and audit points highlighted for Data Center facilities. • Perform and follow change and release management for EUR Globe Data Center • Provide Data Center facilities support for all EUR Globe Data Centers in accordance with the Nestlé Business Service Level Objectives• Manage collocation Data Centers hosting services (Nespresso,..) • Perform analyses & reporting in order to provide visibility to Data Center EUR Facilities top management in the relevant areas (projects progress, changes, releases, new solutions). • Coordinate incidents and problems for Data Center facilities. • Manage patching team tasks definition, priorities and follow with them the tasks achievements and status.

Project Management • Responsible for all projects related to the applications used within the Sales department.• Analyze existing market surveys and define key areas of improvement, in collaboration with other teams.• Lead the corresponding projects throughout the entire lifecycle and maintain up to date all key project information (project status, achievements, risks, open issues, …) • Ensure an appropriate communication towards all stakeholders in terms of project decisions, progress and launch information. • Negotiate prioritization and manage proactively conflict allocation, provide guidance for resolution.• Coordinate and plan external resources requirements • Validation of business requirements and definition of project scope, in accordance and negotiation with the stakeholders, product specialists and business analysts.• Submission of projects to OCH control gates in coordination with Stakeholders, (Prioritization committee, Budget investment committee, Launch committee,…)• Participate in steering committee, set up and lead project committee. • Identify project lessons learned in project closure report.• Project closure and management of the product lifecycleApplications Ownership • Manage the applications life-cycle by detecting user needs and translating them into business requirements, identifying efficiency potentials and bugs and ensuring a proper prioritization and implementation.• Control and manage scope changes, assess impacts and ensure agreed scope delivery• Define and initiate new releases on Sales platforms• Coordinate the various Sales applications releases (perform the UAT, communicate, plan training and document the changes) • Chanllenge other department project impacting Sales applications. • Negotiate and review contracts and SLA’s with external parties• Define, map and document Sales processes • Communicate on changes and train end users• Run surveys to measure evolution and satisfaction.

• Work in close collaboration with the respective department’s managers as well as business users in order to ensure alignment and software integrations.• Software portfolios management, requirements evaluation and definition (set priority levels).• Manage application life cycle during the project (New Application Request, Documentation, Test, Upgrade, Decommission of Applications)• Definition of distribution strategies. Performances monitoring and appliance of the necessary portfolio corrective actions when required.• General Test Coordinator function: In charge of tests planning, test users assistance, approvals and validation of all testing results in rollout database.

I had the opportunity to go in Australia within the Knowledge Transfer Project in order to train and prepare CS Melbourne team to handover our tasks.

• Provide Service Support and foster Service Delivery processes for Incident, Change, Configuration, and Availability management. All of this is done by strongly adhering to ITIL compliant services management processes. • Relationship management with the network provider (Equant/Orange). This involves gathering network status data and discussing any pending service issues/future required improvements.• New CS staff member training. As a senior team player, I have had the opportunity to train new people on an ongoing basis. When special incidents occur I am available as a point of contact for the rest of the team. Currently part of the knowledge transfer project in Australia.• IT infrastructure monitoring for Philip Morris International and Kraft Foods using various tools, in order to analyse and diagnose alerts, plus escalate incidents.• Make remedial actions on windows 2000 and 2003 servers & administration support (Active Directory).

• Respond, resolve and give feedback on a daily basis to requests coming through various channels (telephone, email, logged tickets or personal visits).• Provide first level AS400 support; manage user accounts, printers, spool files, country list updates and backups. • Offer Windows administration support (Active Directory).• Install and configure Windows 9x, XP (for desktop users) and support Server installations/configuration.• Configure, manage and debug network accessibility. • Configure and manage AS400 and Windows backups.

• Intranet implementation and system load with specific customer data. Also completed maintenances of the customer data on their local database (All maintenance work done on the customer site). • Source and build complete PCs and servers to specification (hardware).• Installation and configuration of Microsoft course rooms. This involved the preparation and application of images with Drive Image and Ghost. • Configuration/parameterisation of Windows based platforms.• Weekly monitoring of customer servers and backups. • Installation of Internet connections via modem/router involving analogue, ISDN & ADSL connectivity. • Workstation and server Migration from Windows 98/NT to Windows 2000. Installation and configuration of the print server, file server and backup server. Final project completed relating to this for my CFC certification.