•Secured the company’s largest promotional products order of $29,000 by providing exceptional customer service and untraditional solutions•Generated $25,000 in revenue in year one of creating online customer stores•Developed and implemented new scheduling system to manage 150 in-house orders monthly•Designed new brand and website for a refreshed customer experienceOn the day-to-day you'd find me•Assisting customers in person and remote to find the most effective and creative solutions to their needs while staying in budget and delivering on time•Creating product designs and mock ups to help clients visualize the best ways to promote their brand•Building and managing custom online stores for local teams, schools and companies•Sourcing, purchasing and receiving apparel and accessories to be decorated by our in-house team•Advising in-house team on best decoration practices and designs for apparel and promotional products

Collaborated with customers from project start to finish to deliver quality custom products efficientlyCreated and prepared artwork for screen printing, embroidery, engraving, and custom online storesDesigned brand collateral and social media graphics for refreshed brand identity

Embroidered 300 to 500 items every day using four single-head embroidery machinesEnsured that products were being decorated with consistent placement and straightness

Started business from scratch and increased revenue 50% every year for six yearsCreated 150 orders on average by hand every monthPhotographed products to create product listings and social media contentBuilt and managed website and social media accountsResearched and sourced supplies from multiple vendorsUtilized customer service to resolve issues and generate new ideas and products