• Infrastructure Management: Led the configuration, deployment, and ongoing management of cloud infrastructure (Azure & AWS), ensuring operational efficiency and scalability.• Security Compliance: Ensured that all cloud solutions adhered to organizational security standards, regulatory compliance, and best practices, safeguarding critical data and systems.• Cost Optimization: Monitored cloud usage and implemented cost-efficient strategies to optimize expenditure and enhance resource allocation.•Vendor Management: Managed relationships with cloud service providers, ensuring adherence to service level agreements (SLAs) and consistent delivery of services.• Cloud Migration: Directed the migration of on-premises infrastructure to the cloud, ensuring a seamless transition and integration with existing systems.• Business Alignment: Collaborated closely with business units to ensure cloud services aligned with organizational objectives and user requirements.• Support Leadership: Provided Level 3 (L3) support to 15 ICT Technicians across 13 field offices, ensuring prompt resolution of technical issues.• Reporting and Dashboards: Developed comprehensive reporting mechanisms using Power BI to track operational activities, service delivery, and team performance.• Team Development: Mentored and supported the service desk team, enhancing their technical skills and overall performance.• Collaboration with Stakeholders: Worked with program and operational teams (national, regional, and global ICTD teams on projects)• Proactive Management: Designed and implemented a contract renewal dashboard to flag renewals three months in advance, ensuring proactive management of ICT contracts.• Business Reviews: Led monthly business review meetings with vendors and stakeholders, addressing challenges and actioned on the findings to improve processes.• Managed Data Center, overseeing hardware installations, software licensing, and procurement planning to ensure smooth operations.