• Chief Information Security Officer/Director of IT responsible for IT’s vision, strategy and operational leadership. • Member of the 9-person Senior Leadership Team responsible for strategic direction of the company.• Maintain accountability for all aspects of security, project management, technology planning, risk mitigation, and business engagement and alignment.• Responsible for the planning, directing, and coordinating of a strategic IT roadmap transformation that upgraded IPPI’s IT infrastructure and improved performance, stability, and resiliency while achieving a 25% reduction in operating costs.• Partnered with internal stakeholders to identify key performance indicators and oversaw the implementation of a business intelligence platform that provides real-time reporting for Finance, Quality Assurance, Human Resources and Social Media.

• Senior IT Manager responsible for a multi-national 30+ member team spanning US, Canada, Mexico, Australia, Italy, Hong Kong and Shanghai in planning and implementing a cohesive IT strategy supporting 7 offices, and 3 retail locations to include a 2,000+ user base.
• Directly responsible for the planning, directing, and coordinating of a strategic IT roadmap transformation that upgraded Crayola’s IT infrastructure and improved performance, stability, and resiliency while increasing ROI.
• Ensure 24x7 security and uptime of corporate, retail, and distribution-related systems, networks, and telephony.
• Accomplished life cycle management of all tangible and intangible assets (hardware, software, communication links, etc)
• Create and manage annual budget of $10 million expense and 1.8 million capital.
• Leverage deep, strategic vendor relationships to achieve outstanding pricing, penalty-based service level agreements, and healthy partnerships; key areas of expertise includes IT budget management and cost optimization.
• Uniquely diverse technical skill set includes SAP, Active Directory, Microsoft Exchange, Microsoft Office365 collaboration tools, virtualization, telephony, WAN/LAN, disaster recovery, security, Kronos, Lawson, warehouse management, SaaS and IaaS.
• Maintain accountability for all aspects of security, project management, technology planning, risk mitigation, and senior business engagement and alignment.
• Key achievements include: On time and under budget SAP implementation, SAP Governance, Risk and Compliance, warehouse management, server virtualization, enterprise mobility management, centralized wireless LAN, migration from IBM Lotus Domino to Microsoft Exchange.

• Led a 7 person team responsible for 24x7 security and uptime of mainframe, Unix, Intel, Linux and desktop systems.
• Provided leadership and mentoring pertaining to customer relations, technical expertise, effective communication and teamwork.
• Implemented and maintained security and configuration standards for 200+ enterprise systems.
• Managed the successful implementation of VMware ESX and ESXi with vCenter management, DRS, HA, DPM, vMotion, including the configuration and deployment of VMs and templates, Physical-to-Virtual (P2V), Virtual-to-Virtual (V2V) migration of Windows and Linux servers from legacy hardware.

• Responsible for 5 Desktop Technicians and day to day operations of all client based devices.
• Served as point of escalation for the Service Desk.
• Oversaw prioritization of support tickets, queue management, scheduling and resource planning as they pertain to Desktop services. 
• Collaborated with other team leads and direct managers to review aspects for service improvement with processes to ensure that client needs were being met. 
• Provided support for desktop applications, including updates, rollouts and customizations and integrations relating to desktop services.

• Provisioned, configured and monitored data center servers and Cisco network equipment. 
• Responsible for system wide tuning and troubleshooting, resulting in a reduced downtime and improved SLA’s. 
• Recommended changes to improve systems and network configurations, and determined hardware and software requirements related to changes. 
• Performed troubleshooting on network connectivity, desktop configuration, printer connectivity, and network access issues regarding permissions.