-Keep records of customer interactions, process customer accounts and file documents, including work order creation and processing-Liaison between vendors and customers where I leverage problem solving and communication skills to provide solutions for all parties-Was selected to new hire onboarding team leader to help with standardization of process, including 60–90-day onboarding plan based on the position and skillset of the individual being brought into the company-Develop and… Show more -Keep records of customer interactions, process customer accounts and file documents, including work order creation and processing-Liaison between vendors and customers where I leverage problem solving and communication skills to provide solutions for all parties-Was selected to new hire onboarding team leader to help with standardization of process, including 60–90-day onboarding plan based on the position and skillset of the individual being brought into the company-Develop and maintain standard operating procedures to ensure efficiency and consistency-Develop and maintain knowledge of the commodities handled at the location and comply with company policy and government regulations Show less

• Created & Implemented an online educational software to deliver ongoing education necessary for individuals to be accredited in their field of work; to date 1,000 users have adopted in the first year. • Managed ongoing education/enrollment for the National Society of Genetic Counselors and the Society of Gastroenterology Nurses and Associates, collectively I support over 10K individuals in this position• With direction from the Board of Directors I ensure all critical projects and… Show more • Created & Implemented an online educational software to deliver ongoing education necessary for individuals to be accredited in their field of work; to date 1,000 users have adopted in the first year. • Managed ongoing education/enrollment for the National Society of Genetic Counselors and the Society of Gastroenterology Nurses and Associates, collectively I support over 10K individuals in this position• With direction from the Board of Directors I ensure all critical projects and tasks are completed in a timely manner to ensure the goals of my department mirror the strategic plan identified by the board.• Manage Membership program including budget creation, calendarization, monthly financials, forecasting, marketing and promotions, and database management Show less

• Formulate and recommended strategies around membership recruitment and engagement• Drove membership recruitment and retention efforts, delegation of logistics for mailings, membership list pulls, etc. • Responsible for content creation and maintenance for mobile application• Managed project regarding format and delivery of emails using constant contact system • Served as staff liaison to multiple committees • Aided in the training of new employees

• Responsible for online marketplace including daily financials, reporting, account receivables, inventory and relationship with warehouse• Maintain and update information on association website including database management and use of analytics and reporting• Provided general customer service support through rapid responses and attention to detail for multiple client teams

Filled new student requests by matching their needs with a myriad of options offered by the campusFacilitated day-to-day operations of the college by interacting with students and visitors of the campus on a one-on-one basis

Prepared, scanned and digitally stored sensitive customer information into a secure data baseWorked with customers files to establish accurate information needed for the billing processManage and sort customer files into a easily accessible customer friendly form