Financial Center Operations Manager
Rochester, New York Area
*Supervise the work of the branch to ensure adherence to quality standards *Resolve questions and complaints from customers regarding policies and procedures *Review sales production, timekeeping, scheduling and training *Recruit, interview and select associates as well as mentor *Interpret and train on work policies and regulations *Research, formulate, refine procedures *Collect, analyze and report data regarding deficiencies in controls, fraud, non-compliance with laws, regulations and management policies *Research, report losses with follow-up of proper procedures and corrective actions *Determine risk variability *Provide an elevated customer experience