Sri Shanmukanatha D. Email & Phone Number

Selangor, Malaysia

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Responsibilities:- People management responsibilities including working with employees on career development.- Coach on the job and actively involve team members to ensure inclining skills development. - Lead the development of automation tools (macros, scripts, excel formula,..) within the team to achieve our Continuous Service Improvement objectives..

Responsibilities:- Oversee proper execution of day-to-day event management and operational activities on systems that may include configuration changes, testing of software platforms and/or contribution to maintenance and upgrade projects.- Act as a technical authority within the team: being capable of understanding all area of the job and to provide.

The Daily Operations team is in charge of monitoring, event management and systems operations on most Enterprise systems at SWIFT. The team operates in a single location in MY in a "follow the sun" model to warranty a 24/7 coverage. - Mainly responsible for monitoring and performing first line recovery for IT infrastructure and applications - React to.

Cyberjaya, Selangor, Malaysia

Responsibilities:- Responsible for organizing, supporting, and assisting the Continuous Improvement program in Upstream EAM.- To assess organizational development needs of business operations and functional units to ensure continuous quality improvement processes- Continuously review and refine processes and plans for improvements by collecting and.

Cyberjaya, Selangor, Malaysia

• Responsibilities:
• Implement, document and ensure all development & support work is carried out as per the procedures for SOX and audit compliance
• Manage support issues and ensure that opened tickets are assigned to team members and completed.
• Ensure Service level agreements are met in a timely manner
• Recruit, train, develop and manage the entire team.
• Manage any relevant projects relating to Access security Responsible for new tools/applications within Upstream International which have security implications.

Kuala Lumpur, Malaysia

Responsibilities: - Subject Method Expert for the team as well as managing the team and SLA- Assisting in creating knowledge base for end users as well as analysts and providing training - Monitoring KPI performance and setting goals for the team / individuals- Creating solutions in Knowledge base, handling queue assignment and managing workflow issues.

Kuala Lumpur, Malaysia

Sister company of AIGSS (M) Pvt. Ltd.Responsibilities:- Support the provisioning of accesses into the IT Application.- Establish, maintain and monitor policies and procedures which promote the secure and uninterrupted operation of all data processing systems. - Assign access to information and transactions as defined by the owner of the information..

Kuala Lumpur, Malaysia

Responsibilities:- Global admin support, handling Global request (add, modify, delete) using Active Directory- Problem Management, Incident management- Researched and developed knowledge-based articles- Support the IT Service Manager in driving continuous improvement into the Service Desk processes- Responsible for assuring users are provided efficient and.

Petaling Jaya, Selangor, Malaysia

Responsibilities:- Plan, coordinate, and execute hardware and software upgrades. - Serve for Help Desk and Local User Support, overseeing daily support operations and providing assistance on High priority and Complex trouble tickets. - Cultivate and maintain relationships with IT vendors.

Kuala Lumpur, Malaysia

Contact, incident and crisis management.- Connect Calls or emails between end markets and support teams.- Record, prioritize, categorize and assign cases.- Implementation of SOPs and studying of Business Process for improvement plan.- Self-awareness trusted and handled confidential documentation such as quotations.- Act as primary point of contact for the.

Damansara Heights, Kuala Lumpur, Malaysia

Responsibilities:- Provide technical support for WWCisys, which is known as the World Wide Customer Information System, which allows storing all information related to Hewlett Packard customers, such as the addresses for invoicing and delivering, the credit data, the customer profile (annual profit, number of employees, etc.). - Support the Order.