Shawn Garrett Email & Phone Number

New Albany, Ohio

Design talent development solutions to assist organizations in leveraging their talent to meet business goals. Coach managers, staff, and groups to change behavior and increase effectiveness. Certified Practitioner for DISC and Motivators assessments.• Conduct needs assessments to identify performance issues, analyze root causes, and design client-focused blended learning solutions to support business goals. • Improve employee performance by identifying opportunities for streamlining processes and developing skills. • Create and implement change management initiatives that minimize employee resistance and maximize employee engagement. • Design high quality facilitator guides and participant workbooks for new and existing products.• Design and facilitate virtual training for onboarding, and developing client and employee product knowledge. • Facilitate engaging presentations and professional development programs that challenge thinking and influence change.• Increase learning effectiveness by evaluating training curriculum and providing recommendations for improvements.

Dublin, Ohio

Developed learning performance solutions with a primary focus on customer service, sales, and leadership skills within the Hospitality, Equipment, and Financial industries. • Conducted needs analysis with internal and external customers to determine skill and competency gaps.• Applied adult learning principles and instructional design theory to create high impact blended learning solutions using InDesign and other instructional methodologies.• Worked with a leadership team to assess their culture and design a program to create a sustainable customer-focused culture. Analyzed effectiveness at achieving their vision following a training initiative. • Designed performance management training for leaders to develop skills in adapting their coaching and management styles to meet the needs of their employees. This program incorporated the DiSC assessment, a skill and ability model, and a coaching methodology.• Designed customer experience training for the call center of a large Global Hospitality Client.

Managed $500K training budget and curriculum for underwriters and sales professionals. Provided professional development support and coaching to managers and business bankers to develop core competencies.• Reduced training costs and improved credit quality by implementing monthly webinars for 300+ bankers. • Identified performance problems within the sales force and designed solutions to increase the quality of the loans within the Business Banking portfolio.• Reduced training costs by managing vendor relationships and negotiating pricing and contract terms.• Co-developed training, including case studies, to increase awareness of the values that drive lending decisions. Provided follow-up coaching to reinforce learning.• Partnered with business units to identify gaps in leadership and performance effectiveness. Developed and implemented strategies to produce individual and organizational change.

Managed career development for 400+ technical professionals located across the country. Reduced training costs by 25% by managing technical and non-technical training curriculum and reducing dependence on outside vendors. • Evaluated training needs and identified training solutions through internal and external resources.• Created a database of IT core competencies for assisting individuals and managers in identifying career development opportunities. Implemented a professional development process to track progress.• Increased productivity and professional skills by introducing and managing a $150K library of 100+ online courses. Tracked training and provided reporting to management.• Reduced training costs by developing a website to support professional development and e-learning. • Developed and implemented communication strategy for line of business.• Tracked and reported training through LMS.

Managed a distance learning center containing a variety of e-learning resources. Provided coaching and consulting services to managers and staff.• Managed daily operations, established policy, and communicated services.• Created and managed 3 placement centers servicing 350+ employees during a reduction in staff. These centers, implemented on time and within budget, led to the successful placement of 77% of the workforce.

Designed performance improvement solutions to meet specific knowledge gaps within the organization. • Designed and delivered Strategic Planning Program to increase productivity and efficiency.• Created storyboards and designed interactive multimedia training to complement instructor-led training.• Led internal training staff from project concept through post-project implementation. Maintained status reports, facilitated team meetings, developed project charter and project plans. • Developed a tracking process to insure client project expectations were met and measured. • Designed and maintained comprehensive technical and non-technical instructional materials to support ongoing client requirements. Created learning objectives, job aids, training materials, and evaluation tools.

Ma, Education Administration

Cep Coaching Certificate

Completed CEP Certificate

Certificate, Supply Chain Management

Cep, Coaching

Patient Navigation Certificate, Patient Navigation

Patient Navigation Certificate

Project Management Certificate, Project Management

Career Architect® Certification, Career Architect® Certification

Bs, Elementary Education

Health Information Technology Certified Trainer, Certified Trainer For Health Information Technology

Completed Certification Exam for Trainer of Health Information Technology

Supply Chain Management

Completed coursework for Supply Chain Management SCPro Fundamentals Certification.