Product Support: Provide expert assistance to educational institutions, addressing inquiries and troubleshooting issues related to our suite of products.Data Entry: Execute meticulous data entry tasks to maintain accurate records and ensure that our database reflects the most current product offerings and updates.Database Management: Oversee and update the comprehensive database of educational products, ensuring data integrity and accessibility for stakeholders

Assist in the planning, organizing, and coordinating of street festivals, including obtaining necessary permits, licenses, and insurance.Assist in budget tracking, expense reconciliation, and financial documentation.Facilitate communication with vendors and performers, ensuring they receive all necessary information and instructions.Assist with vendor and performer applications, contracts, and payments.Address inquiries and provide support to vendors and performers leading up to and during the festival.Help manage on-site logistics, including vendor check-ins, stage schedules, and event flow.Coordinate with volunteers and staff to ensure smooth operations during the festival.

Creative Writer under the penname Simon Graves known for my first horror short story collection FIND’M. Write fiction or nonfiction prose work, such as short story, novel, or screenplay. Develop factors such as theme, plot, characterization, psychological analysis, action, and dialogue in creating material. Organize material for project, plans arrangement or outline, and write synopsis. Collaborate with other writers on specific projects.

Generating and retaining new business through corporate, nonprofit, and private partner interactions. Provide periodic reports to the owner and implement changes in line with previously projected goals. Fostered 19% increase in customer loyalty by implementing interaction improvements and rooting out inefficiencies and detrimental procedures. Increased residual business by 8% in the first year. Plan, direct and oversee all operations including managing staff, ensuring product and service standards are met and implementing and maintaining procedures for maximum operating efficiency. Promote and build community engagement through social media and events. Develop and maintain exceptional customer service standards.

Ongoing design and maintenance of new and existing websites. Liaising closely with a customer or client at the design stage. Designing landing pages and also email addresses. Promotion of websites both organically and using Google Adwords. Interacting with designers, programmers and clients. Creating content that converts visitors to purchasers. Enhancing the look, functionality and appearance of a website. Fixing problems encountered in the functioning of the website. Designing websites that are easy and effective to use. Designing web campaigns for online initiatives, editorials, emails & banners. Building affiliate white-labels websites, promotional banners & creative material. Testing websites for functionality in different browsers & at different resolutions. Designing and creating a wide variety of graphic art and promotional material. Producing designs for both internal and external communications. Involving customers in the design process. Creating integrated design projects across both online and offline outputs. Developing design briefs. Explaining design concepts and ideas to clients and colleagues. Coordinating multiple publishing projects. Commissioning illustrators and photographers. Providing graphical support for blogs, websites and social media. Working on presentations, leaflets, trade-marks, marketing materials and banner designs. Producing accurate and high-quality design work.

Liaise with clients to identify their needs and to ensure customer satisfaction. Provide feedback and periodic reports to stakeholders. Conduct market research, gather information and negotiate contracts prior to closing any deals. Propose ideas to improve provided services. Organized and secured 4 unique annual events expanding client base and increasing yearly revenue. Organize facilities and manage event’s details such as invitee list, special guests, promotional material, etc. Cooperate with marketing and PR to promote and publicize event. Event planning, design and production while managing all project delivery elements within time limits. Proactively handle any arising issues and troubleshoot any emerging problems. Conduct pre- and post- event evaluations and report on outcomes.

Promoted from Assistant Manager to Manager July 2006.Hire, train, supervise, and schedule kitchen and service staff.Manage purchasing and inventory control to ensure sufficient levels of high-quality product while eliminating waste.Develop and revise kitchen procedures to optimize work flow.Compile, analyze and interpret financial data to develop accurate projections and ensure profitability.Design and maintain company website and all marketing materials.