Shannon H. Email and Phone Number

Led leadership and individual team members in developing, managing and evolving the employee process & experience through processes and programs that span across the employee lifecycle(onboarding, transfers, performance cycles, engagement surveys and off-boarding).Served as a trusted advisor to executive leadership and management teams. Problem solved through partnerships with geographically distributed HRBPs, Employee Relations specialists, and specialty HR Operations teams (recruiting, compensation, finance, benefits, immigration, payroll, mobility, HRIS).Partnered with mid-level managers and senior leaders to develop and implement effective HR policies and practices that will support the strategic growth of the business.Coached and led the team in supporting reorganizations and other large-scale employee changes.Provided HR expertise in the areas of feedback, performance management, employee relations, development and coaching, and organizational development.

Worked effectively with business colleagues and leadership team regarding recruitment, performance management, restructuring, coaching, training and special projects. Directed, developed and drove the business unit’s global workforce plan and human capital strategies by acquiring and maintaining in-depth knowledge of the business, not limited to budget, revenue and product and portfolio roadmaps. Partnered with Talent Acquisition, Talent Management and Finance to ensure plans are in place and well executed. Served as the business partner to senior and executive management, to ensure business decisions consider the people's implications and minimize company exposure. Provided strategic advice, counsel and consultative solutions to executives on people management aspects of their business to include driving organizational development, team effectiveness, executing change management strategy and employee engagement solutions. Coached and support line managers in leading and managing their people including through HR systems, leadership development, workforce planning/analytics, policies and talent processes.

Member of the senior leadership team responsible for providing exceptional expertise and support to employees for a global advertising agency. Provide HR support to all levels across the south region. Design, improve and deliver programs focused on employee relations, retention and employee engagement, organizational development, policies, diversity and inclusion. Partner with senior management and Human Resources teams across the agency to identify and fulfill Ketchum’s current and future human capital needs while serving as a catalyst for generating significant strategic benefits to the business, including increased internal mobility and workforce diversity.

A member of the Executive Management Team, responsible for helping set the strategic direction of the organization as Capstrat transformed from a private local agency merging with Omnicom and Ketchum transforming into a global communications agency. Led and championed new recruitment initiatives around all areas including technology, succession planning, processes, strategies, diversity, etc. in concert with the leaders of business units to provide optimal results.Collaborated with leadership to form and communicate a clear vision and strategic direction for the Recruiting Organization. Led, coached, and developed staff with responsibility for all levels of recruitment, talent development, performance management and employee engagement.