Saumya Shivoham Email & Phone Number

Uttar Pradesh, India

Noida, Uttar Pradesh, India

Leding technical operations for VOD, Lok8 services, and Princess.com website, ensuring 99.9% uptime and reducing incident response time by 30%.Implemented process improvements that enhanced customer satisfaction scores by 15%.WebOps: Managed Princess.com, optimizing website performance and reliability.Customer Success: Fostered strong client relationships through regular updates and proactive issue resolution, improving client retention rates by 20%.Conducted regular stakeholder… Show more Leding technical operations for VOD, Lok8 services, and Princess.com website, ensuring 99.9% uptime and reducing incident response time by 30%.Implemented process improvements that enhanced customer satisfaction scores by 15%.WebOps: Managed Princess.com, optimizing website performance and reliability.Customer Success: Fostered strong client relationships through regular updates and proactive issue resolution, improving client retention rates by 20%.Conducted regular stakeholder meetings and presentations to update clients on project progress and performance metrics.Coordinated with cross-functional teams to ensure alignment and successful project delivery. Show less

Pune, Maharashtra, India

Managed global mobile data optimization support for telecom customers, resulting in a 20% increase in data throughput efficiency.Spearheaded the implementation of TCP acceleration technology, improving overall system performance.Account Management: Acted as the primary point of contact for key accounts, tailoring solutions to meet client-specific needs and achieving a 25% growth in account value.Led team meetings and provided regular updates on project status and… Show more Managed global mobile data optimization support for telecom customers, resulting in a 20% increase in data throughput efficiency.Spearheaded the implementation of TCP acceleration technology, improving overall system performance.Account Management: Acted as the primary point of contact for key accounts, tailoring solutions to meet client-specific needs and achieving a 25% growth in account value.Led team meetings and provided regular updates on project status and deliverables.Developed and presented technical documentation and reports to senior management. Show less

Pune Area, India

ed the VMH project for Vodafone, ensuring seamless operations and customer satisfaction.Implemented cost-saving measures to optimize bulk messaging operations.Product Operations: Streamlined operational workflows, reducing costs by 15% and improving service delivery times by 20%.Conducted team briefings and stakeholder presentations to communicate project goals and achievements.Maintained effective communication with clients through regular status updates and review meetings.

Gurgaon, India

Provided global customer support for SMS-related services (SMSC/USSD/Anti-Spam/SMS HUB) for Airtel and JIO.Managed bulk messaging operations for Airtel India, delivering business insights through data analysis and reporting.Customer Success: Enhanced client satisfaction by developing custom reporting tools that provided actionable insights.Coordinated with internal teams to address customer issues and provided regular progress reports.Conducted training sessions and… Show more Provided global customer support for SMS-related services (SMSC/USSD/Anti-Spam/SMS HUB) for Airtel and JIO.Managed bulk messaging operations for Airtel India, delivering business insights through data analysis and reporting.Customer Success: Enhanced client satisfaction by developing custom reporting tools that provided actionable insights.Coordinated with internal teams to address customer issues and provided regular progress reports.Conducted training sessions and knowledge-sharing meetings for team members. Show less

Bachelor Of Technology (B.Tech.), Information Technology

12Th, Pcm

10Th, Science

Education record

Primary School