+ While studying full-time at Dalhousie University, I worked as a Technical Analyst managing a chain of applications deployed on Azure Virtual Machines (AVM) and performed system administration through ITIL framework using Incident/Change Tickets+ Extensively worked on Application/Platform support to resolve production support activities and provided RCA for problem tickets+ Configured DNS, DHCP, IP addresses, Disk Fragmentation and Server Hardening for the Virtual Machines deployed on… Show more + While studying full-time at Dalhousie University, I worked as a Technical Analyst managing a chain of applications deployed on Azure Virtual Machines (AVM) and performed system administration through ITIL framework using Incident/Change Tickets+ Extensively worked on Application/Platform support to resolve production support activities and provided RCA for problem tickets+ Configured DNS, DHCP, IP addresses, Disk Fragmentation and Server Hardening for the Virtual Machines deployed on Azure cloud+ Worked as a bridge between technical teams and non-technical stakeholders, translating complex technical concepts into understandable terms following Agile methodology+ Tracked project milestones, timelines, and deliverables to ensure alignment with project goals using Jira tool Show less

- Ensure the reliability, availability, and performance of the entire infrastructure stack including compute, storage, network and cloud components.- Lead incident response efforts across the infrastructure stack, coordinating with Application Support, SRE, and Engineering teams to minimize MTTD and MTTR.- Perform root cause analysis for infrastructure related incidents and implement corrective actions.- Develop and maintain automation tools for managing infrastructure… Show more - Ensure the reliability, availability, and performance of the entire infrastructure stack including compute, storage, network and cloud components.- Lead incident response efforts across the infrastructure stack, coordinating with Application Support, SRE, and Engineering teams to minimize MTTD and MTTR.- Perform root cause analysis for infrastructure related incidents and implement corrective actions.- Develop and maintain automation tools for managing infrastructure resources.- Collaborate with Engineering teams to plan and execute system upgrades and maintenance.- Conduct capacity planning and resource management for all infrastructure components.- Participate in on-call rotations to provide 24x7 support for all critical infrastructure issues.- Design and implement disaster recovery plans and business continuity strategies.- Implement best practices for monitoring, logging, and alerting across the infrastructure.- Foster a culture of continuous improvement and operational excellence.- Analyze complex infrastructure problems, design scalable and resilient solutions, and lead the implementation of these solutions.- Collaborate with architects and other engineers to design and enhance the architecture of infrastructure systems, ensuring alignment with business needs and technology standards Show less

+As an Infrastructure Engineer, I worked with the Cloud-Infrastructure As A Service (IaaS) team on managing a wide variety of cloud services for multiple clients like providing virtual machines, deploying web servers etc. +Installed, configured, and managed VMware vSphere environments, including ESXi hosts, vCenter Server, and virtual machines +Configured DNS, DHCP, IP addresses, Disk Fragmentation and Server Hardening for the Virtual Machines deployed with templates +Used vSphere… Show more +As an Infrastructure Engineer, I worked with the Cloud-Infrastructure As A Service (IaaS) team on managing a wide variety of cloud services for multiple clients like providing virtual machines, deploying web servers etc. +Installed, configured, and managed VMware vSphere environments, including ESXi hosts, vCenter Server, and virtual machines +Configured DNS, DHCP, IP addresses, Disk Fragmentation and Server Hardening for the Virtual Machines deployed with templates +Used vSphere Lifecycle manager to ensure hosts within a cluster are running the same versions of ESXi, firmware, and drivers +Monitored the vCenter instances using vRealize Operations through platform dashboards +Executed Disaster Recovery plans for Site to Site Recovery using vSphere Site Recovery Manager by creating protection groups +Used Ansible to upgrade Operating System patches on the virtual machines +Implemented Fault Tolerance on vCenter using vSphere FT for virtual machines running high tier applications +Implemented Storage Backup and Replications using Incremental Backups using Veeam tool +Resolved incident tickets reported from customers within the defined SLA to ensure Business Unit satisfaction and operational efficiency Show less