• Performed functional, system, integration and regression testing on various features using appropriate testing methods• Worked closely with Software Engineers and Product Managers to troubleshoot and resolve issues in order to ensure a satisfying user experience is delivered while adhering to product requirements• Developed automation test suites for new features in Java using IntelliJ• Responsible for improvement of automation test suites utilizing Continuous Integration tools such as Jenkins to ensure compatibility with latest software release• Identified and analyzed bugs to create comprehensive and reproducible bug reports using JIRA to assist developers with resolving issues• Worked closely on Quality Management System (QMS) activities and ensured documentation met ISO standards• Used Postman API and SQL queries to perform backend validations and test integration of application with Salesforce CRM to ensure accurate data is readily available for customer use

• Performed functional, system, integration and regression testing on various features using appropriate testing methods• Worked closely with Software Engineers and Product Managers to troubleshoot and resolve issues in order to ensure a satisfying user experience is delivered while adhering to product requirements• Identified and analyzed bugs to create comprehensive and reproducible bug reports using JIRA to assist developers with resolving issues• Created detailed documentation for test cases and improved previously created documentation to ensure compatibility with the latest software release• Coordinated resources to perform automation test runs on all features and ensure results were obtained in a timely and efficient manner• Worked closely with automation team to improve automation coverage for new bug fixes and features

• Developed and implemented a project tracking system to ensure projects are delivered efficiently and cost effectively• Created and customized a database for tracking fleet operations which ensured addressal of equipment issues in a timely manner• Analyzed data and generated reports on fleet reliability which facilitated informed decision making• Actively involved in continuous improvement and Lean project management initiatives within the department• Conducted audits of fleet to ensure proper installation and functionality of equipment controls• Created Governance policies to ensure compliance with safety standards

• Monitored Passenger Information Display (PID) installation at the newly opened Toronto York-Spadina Subway Extension (TYSSE)• Conducted site inspections to ensure PID installations are up to standard (ex. Accessibility for Ontario with Disabilities Act standards) • Responsible for commissioning, configuring and delivering the software that communicates with PIDs• Conducted testing for barcode scanning API, barcode printer, Next Train Arrival System (NTAS) and Customer Facing Information Screens (CFIS) software and documented the findings for Steering Committee’s review• Created and updated User Guides, Test Cases, Test Results, System Support Documents and Issue Logs

• Migrated data to the newly developed all encompassing service tool and ensured compatibility• Tested and tracked issues with alpha software for CFIS • Prepared and presented walkthrough of CFIS software operation to project stakeholders• Created Architecture Diagrams on Visio for Wheel-Trans Automatic Vehicle Location (AVL) project• Updated project documentation templates to be compliant with Toronto Transit Commission standards • Created and updated project sites on SharePoint

• Displayed excellent leadership skills when instructing a group of students on upcoming assignments and helping them succeed at these assignments• Commended by a teacher for my excellent interpersonal skills, as displayed through successful tutoring

Developed excellent interpersonal skills through tutoring students in English reading skills and mathematics. Reviewed, marked and provided feedback to students on their progress in mathematics and reading. Logged and kept track of all student information and progress with databases.

• Displayed excellent communication skills by tutoring student in math to ensure they were well prepared for tests• Developed creative ways to encourage student to dedicate more time to mathematics

• Improved interpersonal skills by providing companionship for the seniors resulting in commendation by staff• Developed excellent customer service skills by attending to the needs of the seniors such as wheel chair assistance or feeding• Ameliorated my organizational skills by aiding in special events and ensuring that they ran smoothly• Repaired electronics such as T.V.s, radios and jukeboxes for the seniors by rewiring or replacing parts