Svetlana Sidenko
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Svetlana Sidenko Email & Phone Number

Servant Leader | Transforming Organizations by Empowering Teams| ITIL Master I MBRM I CGEIT I PMP at IT Chapter
Location: Montreal, Quebec, Canada 11 work roles 3 schools
1 work email found @itchapter.com 3 phones found area 514 LinkedIn matched
✓ Verified Jul 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 3 phones

Work email s****@itchapter.com
Direct phone (514) ***-****
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Current company
Role
Servant Leader | Transforming Organizations by Empowering Teams| ITIL Master I MBRM I CGEIT I PMP
Location
Montreal, Quebec, Canada

Who is Svetlana Sidenko? Overview

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Quick answer

Svetlana Sidenko is listed as Servant Leader | Transforming Organizations by Empowering Teams| ITIL Master I MBRM I CGEIT I PMP at IT Chapter, based in Montreal, Quebec, Canada. AeroLeads shows a work email signal at itchapter.com, phone signal with area code 514, and a matched LinkedIn profile for Svetlana Sidenko.

Svetlana Sidenko previously worked as Chief Training Executive at It Chapter and Vice President at It Chapter. Svetlana Sidenko holds Msc, Mis, Information Systems from Concordia University.

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Email format at IT Chapter

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{first_initial}{last}@itchapter.com
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Profile bio

About Svetlana Sidenko

🔹 I am dedicated to transforming IT departments and organizations across industries. With over two decades of experience in IT management and governance, I've been at the forefront of guiding businesses towards their technology objectives and optimizing their digital operations.🚀 Leadership and Innovation:I co-founded IT Chapter in 2003, and throughout our journey, I've harnessed the power of leadership to drive growth and innovation. I believe in leading by example, fostering a culture of continuous improvement, and challenging the status quo to help our clients thrive in an ever-evolving IT landscape. In the year 2023, IT Chapter joined Group Apside, an international consulting company with headquarters in France. 👥 People Management and Development:My passion for people management goes beyond the technical aspects of IT. I understand that the heart of any successful organization is its people. I've been privileged to mentor and coach numerous individuals, guiding them toward their professional aspirations and helping them become leaders in their own right.🌟 Certification Training and Expertise:As a lead trainer and coach for various IT certifications, including BRM, ITIL®4, CGEIT®, PMP®, and ISO 20000, I've had the honour of shaping the careers of hundreds of students and professionals. My commitment to excellence and in-depth knowledge of IT processes, frameworks, standards, and best practices has empowered my students to excel in their respective fields.🌍 Sharing Knowledge with the IT Community:I'm passionate about sharing my expertise and insights with clients, students, and the broader IT community. My mission is to contribute to the growth and development of the IT industry by imparting knowledge, fostering innovation, and promoting resilience in the face of constant change. I have been a co-leader of the Canadian BRM Community since 2015.🏆 Awards and Recognitions:My unwavering dedication to positively impacting the IT landscape has earned me several awards and recognitions. These accolades serve as a testament to the significant contributions I've made to the industry.Let's Connect! I'm always eager to engage with fellow IT enthusiasts, industry professionals, and aspiring leaders. Feel free to reach out, and together, we can continue to drive excellence in IT consulting, training, and beyond.

Listed skills include Itil, It Service Management, Pmp, Business Process, and 45 others.

Current workplace

Svetlana Sidenko's current company

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IT Chapter
It Chapter
Servant Leader | Transforming Organizations by Empowering Teams| ITIL Master I MBRM I CGEIT I PMP
AeroLeads page
11 roles · 27 years

Svetlana Sidenko work experience

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Chief Training Executive

Current

Montreal, Quebec, Ca

- Develop and oversee the strategic direction of IT training programs, ensuring they align with industry needs and company goals.- Collaborate with industry experts and internal stakeholders to create impactful, innovative training content and delivery methods.- Monitor training outcomes and continuously improve offerings to enhance learner engagement.- Lead BRM, ITIL, and COBIT training practices.

Jul 2024 - Present

Vice President

Montreal, Quebec, Ca

Vice - President of IT Chapter, the Canadian branch of Group Apside

Apr 2023 - Oct 2024

President

Montreal, Quebec, Ca

President of IT Chapter, a Montreal-based company, with specialization in IT consulting and IT Best Practices training, which I co-founded in 2003. Visit us at www.itchapter.com

Apr 2015 - Apr 2023

Accredited Lead Trainer And Coach

Montreal, Quebec, Ca

Accredited Trainer for:- BRMP and CBRM , since inception in 2014- ITIL Trainer intermediate levels and ITIL Practitioner, since 2009. Trained hundreds of students, including a cohort of ITIL Experts- COBIT 5 trainer since inception- TIPA ( Tudor Information Processes Assessment ) Assessor and Lead Assessor- ISO 20000 Foundation and Registered Practitioner - Management of Change Foundation and Registered Practitioner- Certified Process Design Engineer- PMP Exam Preparation

Jan 2009 - Jan 2022

Managing Partner In It Chapter/Executive Itsm Consultant

Montreal, Quebec, Ca

Accredited Trainer, Partner and Managing Director at IT ChapterVarious consulting mandates

Nov 2003 - Apr 2015

Senior Vice President

Current

Montréal (Québec) , Ca

A senior Administrator and C-Level leader driving strategic consulting and leading the growth of Apside Canada. - Accelerate clients' organizational transformation by aligning IT strategies with business goals, championing innovation, and delivering measurable value. - Build and lead high-performing teams, foster impactful client partnerships, and ensure the seamless execution of consulting services and technology implementations. - Leverage expertise in IT Service Management (ITSM), ServiceNow solutions, governance of IT, Business Relationship Management, and continual improvement to optimize IT for clients' sustained business success.

Aug 2024 - Present

Itsm / It Governance Executive Consultant

Toronto, Ontario, Ca

Leading IT Chapter resources in:- IT Governance implementation within COBIT5 framework - 2016- Disaster Recovery Planning and alignment with Regional BCP - 2016- Performance Measurement and Reporting implementation, Canadian Region - 2013-2015- Implementing Service Management Framework - 2010-2012- Implementing Quality Management Office - 2011- Service Desk improvement initiative - 2010-2012Service Now environmentTraining AIMIA Teams ITIL, COBIT, Project Management, TOGAF. 160+ certifications achieved

May 2010 - Jul 2016

Application Management Outsourcing Practice Leader

Hanover, Md, Us

Responsible for Application Maintenance PracticeSetting up an AMO (Application Management Office)

Jan 2009 - Mar 2010

Senior Service Transition Consultant

Geneva, Geneva, Ch

Project Management for IT Service Management DeliveryMultiple ITSM solution implementations for Airlines, Airports and Global Organisations

Mar 2006 - Sep 2007

Senior Project Manager

Ibm

Armonk, New York, Ny, Us

Infrastructure Integration

Mar 2005 - Mar 2006

Transition Manager

Geneva, Geneva, Ch

Integration of Airports and Airlines solution to Airline industry clients worldwide

2000 - Feb 2005
3 education records

Svetlana Sidenko education

Msc, Mis, Information Systems

Concordia University

Doctorat En Sciences Et Technologies De L'Information - Phd, Information Technology

Université Du Québec En Outaouais

Bcomm, Mis

Concordia University
FAQ

Frequently asked questions about Svetlana Sidenko

Quick answers generated from the profile data available on this page.

What company does Svetlana Sidenko work for?

Svetlana Sidenko works for IT Chapter.

What is Svetlana Sidenko's role at IT Chapter?

Svetlana Sidenko is listed as Servant Leader | Transforming Organizations by Empowering Teams| ITIL Master I MBRM I CGEIT I PMP at IT Chapter.

What is Svetlana Sidenko's email address?

AeroLeads has found 1 work email signal at @itchapter.com for Svetlana Sidenko at IT Chapter.

What is Svetlana Sidenko's phone number?

AeroLeads has found 3 phone signal(s) with area code 514 for Svetlana Sidenko at IT Chapter.

Where is Svetlana Sidenko based?

Svetlana Sidenko is based in Montreal, Quebec, Canada while working with IT Chapter.

What companies has Svetlana Sidenko worked for?

Svetlana Sidenko has worked for It Chapter, Apside Canada, Aimia Inc, Teksystems, and Sita.

How can I contact Svetlana Sidenko?

You can use AeroLeads to view verified contact signals for Svetlana Sidenko at IT Chapter, including work email, phone, and LinkedIn data when available.

What schools did Svetlana Sidenko attend?

Svetlana Sidenko holds Msc, Mis, Information Systems from Concordia University.

What skills is Svetlana Sidenko known for?

Svetlana Sidenko is listed with skills including Itil, It Service Management, Pmp, Business Process, Pmo, Project Management, Outsourcing, and Business Analysis.

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