Svetlana Sidenko

Svetlana Sidenko Email and Phone Number

Servant Leader | Transforming Organizations by Empowering Teams| ITIL Master I MBRM I CGEIT I PMP @ IT Chapter
Svetlana Sidenko's Location
Montreal, Quebec, Canada, Canada
Svetlana Sidenko's Contact Details

Svetlana Sidenko personal email

About Svetlana Sidenko

🔹 I am dedicated to transforming IT departments and organizations across industries. With over two decades of experience in IT management and governance, I've been at the forefront of guiding businesses towards their technology objectives and optimizing their digital operations.🚀 Leadership and Innovation:I co-founded IT Chapter in 2003, and throughout our journey, I've harnessed the power of leadership to drive growth and innovation. I believe in leading by example, fostering a culture of continuous improvement, and challenging the status quo to help our clients thrive in an ever-evolving IT landscape. In the year 2023, IT Chapter joined Group Apside, an international consulting company with headquarters in France. 👥 People Management and Development:My passion for people management goes beyond the technical aspects of IT. I understand that the heart of any successful organization is its people. I've been privileged to mentor and coach numerous individuals, guiding them toward their professional aspirations and helping them become leaders in their own right.🌟 Certification Training and Expertise:As a lead trainer and coach for various IT certifications, including BRM, ITIL®4, CGEIT®, PMP®, and ISO 20000, I've had the honour of shaping the careers of hundreds of students and professionals. My commitment to excellence and in-depth knowledge of IT processes, frameworks, standards, and best practices has empowered my students to excel in their respective fields.🌍 Sharing Knowledge with the IT Community:I'm passionate about sharing my expertise and insights with clients, students, and the broader IT community. My mission is to contribute to the growth and development of the IT industry by imparting knowledge, fostering innovation, and promoting resilience in the face of constant change. I have been a co-leader of the Canadian BRM Community since 2015.🏆 Awards and Recognitions:My unwavering dedication to positively impacting the IT landscape has earned me several awards and recognitions. These accolades serve as a testament to the significant contributions I've made to the industry.Let's Connect! I'm always eager to engage with fellow IT enthusiasts, industry professionals, and aspiring leaders. Feel free to reach out, and together, we can continue to drive excellence in IT consulting, training, and beyond.

Svetlana Sidenko's Current Company Details
IT Chapter

It Chapter

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Servant Leader | Transforming Organizations by Empowering Teams| ITIL Master I MBRM I CGEIT I PMP
Svetlana Sidenko Work Experience Details
  • It Chapter
    Chief Training Executive
    It Chapter Jul 2024 - Present
    Montreal, Quebec, Ca
    - Develop and oversee the strategic direction of IT training programs, ensuring they align with industry needs and company goals.- Collaborate with industry experts and internal stakeholders to create impactful, innovative training content and delivery methods.- Monitor training outcomes and continuously improve offerings to enhance learner engagement.- Lead BRM, ITIL, and COBIT training practices.
  • It Chapter
    Vice President
    It Chapter Apr 2023 - Oct 2024
    Montreal, Quebec, Ca
    Vice - President of IT Chapter, the Canadian branch of Group Apside
  • It Chapter
    President
    It Chapter Apr 2015 - Apr 2023
    Montreal, Quebec, Ca
    President of IT Chapter, a Montreal-based company, with specialization in IT consulting and IT Best Practices training, which I co-founded in 2003. Visit us at www.itchapter.com
  • It Chapter
    Accredited Lead Trainer And Coach
    It Chapter Jan 2009 - Jan 2022
    Montreal, Quebec, Ca
    Accredited Trainer for:- BRMP and CBRM , since inception in 2014- ITIL Trainer intermediate levels and ITIL Practitioner, since 2009. Trained hundreds of students, including a cohort of ITIL Experts- COBIT 5 trainer since inception- TIPA ( Tudor Information Processes Assessment ) Assessor and Lead Assessor- ISO 20000 Foundation and Registered Practitioner - Management of Change Foundation and Registered Practitioner- Certified Process Design Engineer- PMP Exam Preparation
  • It Chapter
    Managing Partner In It Chapter/Executive Itsm Consultant
    It Chapter Nov 2003 - Apr 2015
    Montreal, Quebec, Ca
    Accredited Trainer, Partner and Managing Director at IT ChapterVarious consulting mandates
  • Apside Canada
    Senior Vice President
    Apside Canada Aug 2024 - Present
    Montréal (Québec) , Ca
    A senior Administrator and C-Level leader driving strategic consulting and leading the growth of Apside Canada. - Accelerate clients' organizational transformation by aligning IT strategies with business goals, championing innovation, and delivering measurable value. - Build and lead high-performing teams, foster impactful client partnerships, and ensure the seamless execution of consulting services and technology implementations. - Leverage expertise in IT Service Management (ITSM), ServiceNow solutions, governance of IT, Business Relationship Management, and continual improvement to optimize IT for clients' sustained business success.
  • Aimia Inc
    Itsm / It Governance Executive Consultant
    Aimia Inc May 2010 - Jul 2016
    Toronto, Ontario, Ca
    Leading IT Chapter resources in:- IT Governance implementation within COBIT5 framework - 2016- Disaster Recovery Planning and alignment with Regional BCP - 2016- Performance Measurement and Reporting implementation, Canadian Region - 2013-2015- Implementing Service Management Framework - 2010-2012- Implementing Quality Management Office - 2011- Service Desk improvement initiative - 2010-2012Service Now environmentTraining AIMIA Teams ITIL, COBIT, Project Management, TOGAF. 160+ certifications achieved
  • Teksystems
    Application Management Outsourcing Practice Leader
    Teksystems Jan 2009 - Mar 2010
    Hanover, Md, Us
    Responsible for Application Maintenance PracticeSetting up an AMO (Application Management Office)
  • Sita
    Senior Service Transition Consultant
    Sita Mar 2006 - Sep 2007
    Geneva, Geneva, Ch
    Project Management for IT Service Management DeliveryMultiple ITSM solution implementations for Airlines, Airports and Global Organisations
  • Ibm
    Senior Project Manager
    Ibm Mar 2005 - Mar 2006
    Armonk, New York, Ny, Us
    Infrastructure Integration
  • Sita
    Transition Manager
    Sita 2000 - Feb 2005
    Geneva, Geneva, Ch
    Integration of Airports and Airlines solution to Airline industry clients worldwide

Svetlana Sidenko Skills

Itil It Service Management Pmp Business Process Pmo Project Management Outsourcing Business Analysis Service Management Governance It Strategy It Operations It Management Service Delivery Cobit Project Delivery Project Planning Pmi Change Management Telecommunications Ms Project Incident Management Sdlc Project Portfolio Management Solution Architecture It Outsourcing Vendor Management Process Improvement Service Desk Business Process Improvement Resource Management Process Engineering Project Management Office Transition Management Iso 20000 Itil V3 Expert Release Management Service Improvement Process Management Itsm Maturity Assessments Accredited Training It Governance Business Relationship Management Itil Trainer Brm Trainer People Management Recruiting And Resource Management Software Development Life Cycle

Svetlana Sidenko Education Details

  • Concordia University
    Concordia University
    Information Systems
  • Université Du Québec En Outaouais
    Université Du Québec En Outaouais
    Information Technology
  • Concordia University
    Concordia University
    Mis

Frequently Asked Questions about Svetlana Sidenko

What company does Svetlana Sidenko work for?

Svetlana Sidenko works for It Chapter

What is Svetlana Sidenko's role at the current company?

Svetlana Sidenko's current role is Servant Leader | Transforming Organizations by Empowering Teams| ITIL Master I MBRM I CGEIT I PMP.

What is Svetlana Sidenko's email address?

Svetlana Sidenko's email address is svetlana.sidenko@bdc.ca

What is Svetlana Sidenko's direct phone number?

Svetlana Sidenko's direct phone number is +151486*****

What schools did Svetlana Sidenko attend?

Svetlana Sidenko attended Concordia University, Université Du Québec En Outaouais, Concordia University.

What are some of Svetlana Sidenko's interests?

Svetlana Sidenko has interest in Social Services, Education.

What skills is Svetlana Sidenko known for?

Svetlana Sidenko has skills like Itil, It Service Management, Pmp, Business Process, Pmo, Project Management, Outsourcing, Business Analysis, Service Management, Governance, It Strategy, It Operations.

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