The Fusion Management Team has over 30 years of combined industry experience in operations management, managed services, operational engineering, business development, and information technology experience. We provide customers with long-term and short-term operational solutions to optimize their capabilities, increase productivity levels, enhance business functions, and streamline delivery of their own products/services. Our solutions are focused on the reduction of cost and increased efficiency through operational optimization, process engineering/re-engineering, technology implementation, staff and support resources augmentation, and integrating evolving technologies into the tactical operational plans.

Operational and business management consulting to RRD. We provided operational support, oversight, and overall business unit leadership consulting for the RRD operations team. Our areas of focus were in operations design, start-up implementation, operational optimization, restructuring, growth, expansion, strategic planning, and tactical execution for their on-site customers operations.

Launched and developed this managed services business into a highly successful onsite provider of document and information services. Built an industry leading services team with a reputation for exceptional quality and customer service excellence. Designed and managed customer operations to produce at maximum efficiency and productivity levels which reduced overall cost of operations.

Spearheaded the start-up of Merrill Corporation’s managed services division in Eastern Region. Grew division from start-up to highly profitable regional provider of on-site managed services. Provided management, operational startup, technology/process engineering/re-engineering, marketing, business development, strategic planning, and overall business unit leadership. Recruited, developed, and managed an eastern region sales and operations team of more than 360 people. This team sold and operated a portfolio of multi-site, multi-city customer accounts and developed well-earned reputation for its operational execution, effectiveness, responsiveness, and customer service.

Region Operations Management & Leadership for New York. Managed account operations managers and service teams assigned to onsite customer accounts. Developed strategic and tactical service plans to drive delivery, performance, and customer satisfaction.

Directed all sort operations and managed all aspects of the facility operations of Long Island Terminal. Functioned as Operational Enhancement Manager for the Northeast Region. Responsible for analyzing, evaluating, and re-engineering operational performance, and training to enhance efficiency and elevate operating performance to meet/exceed the company standards for all RPS terminals in New York, New Jersey, and Pennsylvania. Designed and conducted training for operations, safety, and environmental programs for the region. Continually evaluated and incorporated new technology and methods to improve operational efficiency and service to the customer.