Steve Simon Email & Phone Number

Las Vegas, NV, US

Hoboken, New Jersey, US

• Oversee the full lifecycle of the project implementation, including initial requirements gathering, solutions design, product development, customer training, system optimization, and ongoing support.Senior Professional.
• Led and facilitated discovery sessions with client success teams
• Gathered and analyzed customer needs for business and technical requirements
• Documented call routing requirements IVR call flow, voice user interface design, and technical specifications
• Leveraged expertise in artificial intelligence. To implement and optimize CXOne Smart Assist (Ameli) solutions, enhancing customer interactions through AI driven automation and support.
• Collected requirements for multi-channel solutions including CXOne Voice, Chat, SMS, Email, Dialer, and Digital Channels (Facebook, WhatsApp)

RingCentral Administrator

Basking Ridge, NJ, US

• Facilitating UCCaaS activation calls with customer, Verizon engineer, Verizon porting engineer, on-site technicians
• Updating test plans during call, noting any technical issues that require additional follow-up
• Leading troubleshooting discussions if necessary, and developing solutions for issues that occur during activation
• Update activation information, meeting minutes, follow-up actions
• Sending completion notices to internal and external staff
• Lead Day 1 trouble reports from customer and assigning Verizon engineer to issue

Dallas, TX, US

• Part of the Centralized Voice Engineering Team responsible for Nightly End-To-End deployments and managing Cisco Telephony systems for large scale, multinational customers. Project Manager is responsible for:
• Interface with customer and the following AT&T teams to insure seamless deployment LCM or Sales team, WAN/LAN engineering teams, Field Services, Vendors
• Develop and track activities in the IPT Project Plan
• Communicate with customers to gather and document site and end user requirements
• Confirm enablement of AT&T tools, which may include GPS, Prognosis, Cisco Operations Manager
• Responsible for equipment provisioning

Westminster, CO, US

• UC VoIP Engineer
• First and second tier support end user for 8x8 Cloud Communications and Cisco Call Manager.8x8 Cloud Communications:
• Deploy 8x8 service, Polycom VVX phones, features and services.
• 8x8 Contact Center Administrative and End User Support
• Identify bugs, recommend where processes can be improved, and communicate that to our developer
• Responsible for setup and installation of technical systems, applications, or process designs for client’s purchased or outsourced technology and business process solutions.

Westminster, CO, US

• Certifications: Deploying Cisco UCCX
• Manage communication systems, devices and services for company sites, e.g. Cisco Call Manager 4.X,7.X,8.5,10.5. Unity, Unity Connection and Cisco UCCX 7.X,8.6
• Design, Implement and administer International call center applications on Cisco UCCX
• Migrate new business acquisitions from TDM PBX to Cisco VoIP
• Cisco Jabber
• WebEx Administrator

San Francisco, California, US

• Primary responsible for Nightly End-To-End Night VoIP migrations, demonstrating ownership of the entire process from beginning to end,
• Lead Project Manager for nightly VoIP migrations. Successfully migrated over 4000 sites in 2014 with an average of 75 sites per week
• Collect and review site survey information regarding VOIP systems, phone sets, network and technologies across the client's footprint.
• Identify information from each site and record the information in our RSVM SharePoint database.
• Ensuring supporting documentation is recorded for the implementation teams.
• Act as the primary day-to-day single point of contact (SPOC) between EUC vendors and EUC project implementation team.

San Francisco, California, US

Dual role assignment responsible for Nightly End-to-end night Cisco Unity Connection migration, demonstrating ownership of the entire process from beginning to end, manage project timelines, building baseline schedules, and project initiatives I conduct risk analysis and providing communication to appropriate teams/personnel. VoIP Engineer role I was.

• Certifications: NEC 2400, Neaxmail AD-40, ACD Global NavigatorManage communication systems, devices and services for company sites, e.g. NEC and Siemens/Rolm PBX and key systems.
• Design and implement VoIP solution for company wide and international deployment.
• Installed and support Unified Messaging
• Coordinate the installation and troubleshooting of Telco circuits such as T1,T3, ISDN, DS3
• Manage installs, Moves, Adds and Changes of hardware, software & cabling as needed.
• Administer Call Center ACD (Automatic Call Distribution) and IVR

Certifications: Siemens/Rolm 9200,9005,9006, PhoneMailPrimary responsibilities is to answer and diagnose approximately ten phone calls per hour for service incoming to call center for phone systems and applications * Document repairs and requests in system database and other software applications for use by service center, field technicians and other.

Network Administration\ Computerized Business Systems

General Education; Business Management

General Education; Business Management