Shaneda S. Email & Phone Number

Palm Bay, Fl, Us

Strategic QA Leadership: Spearhead comprehensive project ticket allocation and resource management for 50+ engineers, ensuring optimal engagement across various global locations.Team Direction & Coordination: Conduct pivotal daily coordination to align cross-functional teams with evolving project objectives, disseminate critical updates, and establish clear priorities.Expert Risk & Usability Assessment: Serve as the Subject Matter Expert (SME), providing authoritative guidance on test strategy and estimation, risk assessment, and product usability to secure project integrity.Technical Mentorship: Direct the professional growth of new team members through meticulous training on QA processes and technical skill enhancement.Process & Policy Innovation: Craft and implement cutting-edge QA processes and policies, elevating operational efficiency and streamlining testing protocols.

Miami/Fort Lauderdale Area

QA Leadership & Team Development: Assisted in the inception and growth of the QA team, instilling best practices in testing web design, development, and networking. Championed comprehensive technical training programs and onboarding, enhancing team capabilities and alignment with strategic goals.Strategic Test Planning & Execution: Developed and executed detailed test plans for diverse platforms, ensuring adherence to both functional and non-functional requirements. Managed multiple high-priority projects simultaneously, delivering quality under tight deadlines.Technical Mastery & Process Innovation: Led the adoption of automation for API validation and database integrity checks across MySQL, SQL Server, and MongoDB. Streamlined performance testing for web applications using JMeter and Visual Studio, ensuring optimal application performance.Quality Assurance & Continuous Improvement: Created and maintained a PHP-based application for real-time QA metrics tracking, significantly improving the efficiency of data reporting for strategic decision-making. Established QA department processes and policies, setting a high standard for software quality and team productivity.Knowledge Sharing & Standards Compliance: Initiated the department's wiki with SharePoint and Humhub, centralizing knowledge and fostering a culture of continuous learning. Played a key role in formulating testing standards, elevating our practices to meet and exceed industry benchmarks.Impact & Leadership: My leadership has been instrumental in defining the QA landscape, driving significant improvements in team productivity, defect identification, and process efficiency. Looking to leverage my experience and strategic insight to lead QA teams towards achieving excellence in software quality.

QA Team Leadership & Innovation: Championed QA initiatives to validate hardware and software against business requirements, with a focus on e-commerce platforms and web applications. Leveraged manual testing methodologies to assure product integrity and user experience excellence.Comprehensive Testing Expertise: Executed rigorous testing protocols across SQL and NoSQL databases to ensure data validation and integrity. Spearheaded performance assessments using Visual Studio and JMeter, alongside meticulous manual testing of mobile applications, ensuring robust performance and seamless user interaction.Strategic Documentation & Process Development: Authored detailed test plans and training materials, streamlining QA processes. Cultivated a culture of continuous improvement and knowledge sharing within the team, enhancing overall quality assurance capabilities and operational efficiency.

Test hardware and software to ensure business requirements are met. Test for correctness of e-commerce websites and web applications using manual testing techniques.

Technical support for computer related hardware and software issues. Installation, uninstalls, printer and telephony equipment troubleshooting. Training, team metrics and process writing.

First level technical support for airline employees, Assist with Citrix, Active Directory, Microsoft, Windows, SAP, Sabre and Navitaire software issues, Receive incidents via phone, email, and OTRS ticketing system, Team trainer, Writer of team processes.

Certificate, Web Development, 3.5 Gpa

Activities and Societies: Deans ListAdobe Photoshop, Adobe Animate, HTML5, CSS3, JavaScript, JQuery, SQL, Actionscript 3.0, PHP

Education record