Sunita Singh Email & Phone Number

Overall 7+ years experience in IT & Business Support, Client Services and Business Operations. 4+ years of comprehensive experience in IT as a Product Analyst, QA & Test Analyst, Business & Support Analyst.3+ years of experience in Business Administration, Operations and Client Services in customer facing roles in a confidential and secure environment setting.Experienced working across multiple industries and business functions in both AGILE-SCRUM and traditional project and product teams. Currently employed in a direct customer facing role with an excellent track record of increasing service quality, team & customer experience. Confident, self-motivated and tech savvy professional who can easily adapt to new processes and environments. Strong experience and ability to multi-task and prioritize with a good experience in organizing, training and supervising teams.Domain Experience (Tech/Business/Operations/Client Services):- Healthcare – Healthcare Management, Hospital Administration- Education Management Services- NZ Government (IRD and NZQA)- Early Childhood Education (IT & Applications)- Visa, Passport and Consular Application/Processing ServicesProficient in:- Business Analysis; Product Analysis/Support; QA & Test Management; Stakeholder Management; Operations; Business Administration; Client & Customer Services.Additional experience in:- Social media management, marketing and promotions management for IT/Software Products.Education (Full-Time Qualifications):- Bachelors in Business Management- Masters in Commerce (Accounts & Business Statistics major)- Masters in Computer Applications.Professional Certifications:PRINCE2® Foundation Certificate in Project Management (certified PeopleCert/AXELOS)PRINCE2® Practitioner in Project Management (in-progress)PRINCE2® AGILE Practitioner in Project Management (in-progress)Certified Associate in Project Management (CAPM) (in-progress)