• Supervised Program Administrators assisting students, parents, and institutions with state financial aid.• Facilitated allocation distribution to Maryland Institutions for multiple programs.• Communicated with stakeholders about financial aid programs and opportunities.• Led and oversaw need, merit-based, and loan assistance programs.• Partnered with business, technical associates, and vendors to develop functional requirements based on business needs.

• Directed day-to-day operations and provided leadership and guidance for staff.• Implemented external audit review process at 35 Maryland Postsecondary institutions.• Developed specifications for state financial aid management system.• Developed standard operating procedures, improving consistency, precision, and customer service quality.• Improved cross-departmental processes to enhance performance and foster continuous improvement.

• Reviewed and adjusted student financial aid awards based on regulations.• Managed Return of Title IV Funds program. • Ensured compliance with state awards designated by the Maryland Higher Education Commission. • Managed appeals, emergency loan program applications, and refunds.• Enforced equitable policies to fairly distribute financial aid to students.• Advised students and families on financial needs, program opportunities, and academic requirements.• Coordinated federal, state, and local financial aid for school students.